Operations Manager

CHANEL • Vancouver, BC

2d • Onsite

About The Position

To oversee and direct the operations functions for all 3 divisions within the Boutique to maximize productivity. The Operations Manager will be the expert on Standard Operating Procedures, systems/tools and ensuring the smooth running of operations to enable the ultimate client experience.

Requirements

• Detailed oriented and excellent organizational skills
• Excellent verbal and written communication skills
• Comfortable working with different departments and teams
• Strong skills in managing and mentoring a team
• Successful experience of at least 4-6 years in leadership retail operations and/or stock experience.
• Ability to lift approximately 15-20 lbs
• Boutique Management: Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results
• Fluent English

Nice To Haves

• French a plus.

Responsibilities

• Build, maintain and follow-through on strong client relationships, responding promptly and appropriately to all internal and external queries via telephone, email, or mail.
• Assist on the sales floor as needed, applying CHANEL standards of customer service including welcoming clients, presenting new collections, escorting clients to the door as appropriate
• Ensure secure and accurate use of the cash register, including the opening, balancing, closing, invoice retention, and bank deposits (free-standing boutiques only)
• Oversee and maintain efficiencies to complete accurate shipping & receiving daily, ensuring all parcels are addressed within 24 hours
• Maintain and improve the inventory integrity for all three divisions (prevent damages, losses, discrepancies, and execute Cycle Counts, RFID, Year End Inventory)
• Oversee stock organization and optimization to create a standard that supports driving business results and increasing sell through
• Oversee and understand the savoir faire of RTW alterations, and align with Global guidelines, expertise and experience
• Create, maintain and manage all Boutique invoices through our internal system
• Managing a budget and forecasting expenditures for a multi-faceted Boutique
• Lead the change management within the boutique through various project, be proactive, and take initiative when required
• Be the ultimate expert on all Standard Operating Procedures, Systems and Tools to act as a resource & trainer for the entire Boutique Team
• Lead and oversee the Chanel et Moi after-sales within your Boutique, including repair intake/lead-times, local/international repairs, spare-parts, execute minor in-store repairs, and delivering an exceptional client experience at every stage
• Uphold the Boutique maintenance standards by communicating with contractors/vendors, management/IT to provide services for the boutique
• Work with the Boutique Director and Boutique Manager to order, organize and allocate staff uniforms
• Foster effective communication and collaboration within the team and with Head Office.
• Adhere to relevant Health & Safety and Security procedures and guidelines at all times
• Coach, inspire and develop the heart of house team
• Establish and maintain working knowledge of current merchandising guidelines as well as the ability to maintain set standards at all times
• Check the quality of incoming and outgoing merchandise, ensuring that each product has the correct ticket and that products are boxed and/or wrapped following the appropriate guidelines
• Adhere at all times to dress code, grooming and conduct guidelines as specified within the CHANEL Charter
• Ensure that back-office areas are kept clean and well-organized at all times
• Successfully participate in and complete any training provided, acquiring and applying high standards of customer service and product knowledge
• Actively and positively participate in any meetings arranged

Benefits

• Private medical and dental insurance
• long-term disability coverage
• life insurance
• accidental death and dismemberment insurance
• option to add family members
• A strong company pension plan
• bonus program
• generous vacation days
• sick leave
• CSR (volunteering) days
• a day off for your birthday
• A robust global parental leave policy
• Employee Assistance Program (EAP) – 24/7 access to resources, including counseling, legal support, wellness services, and financial guidance.
• mentorship programs
• learning opportunities
• career advancement within the company

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed