Operations Manager
About The Position
As an Operations Manager at Be Aveda Institutes, you play a critical leadership role in ensuring the daily operations of the institute run smoothly while supporting an exceptional educational and guest experience. This position bridges operational excellence, guest care, and student success. The Operations Manager ensures that systems, scheduling, retail operations, and guest flow are aligned to support the hands-on training students need to develop their technical skills. Through leadership, coaching, and operational oversight, you help maintain the service standards and educational environment in alignment with Be Aveda Institute standards.
Requirements
- All black, professional attire that reflects the Aveda brand.
- Maintain clean, styled hair, subtle makeup, and professional grooming.
- Nametag must be worn at all times and should remain clean.
- Arrive on time, ready to contribute to a seamless guest and student experience.
- Adhere to scheduled shifts and communicate proactively for any absences.
Nice To Haves
- Initial onboarding will include training modules covering Aveda Guest Service Cycle, product knowledge, booking systems, retail sales techniques, and leadership expectatons.
- Ongoing development includes leadership training and retail performance management.
- Opportunities to advance include Institute Director, Regional Training roles, Corporate operations roles.
Responsibilities
- Provide elevated mentoring and leadership to Retail Advisors on exceptional guest service.
- Drive community engagement and coordinate in-house events to increase guest count and drive retail walk in sales.
- Manage and optimize Zenoti appointment books.
- Serve as the Guest Care Aveda expert.
- Oversee inventory management including weekly and bi-weekly retail and backbar ordering, cycle counts, and inventory adjustments (including student supplies).
- Provide support as an Admissions tour backup when needed.
- Create and manage Retail Advisor schedules.
- Lead Retail Advisor interviewing, onboarding, and training.
- Serve as Manager on Duty and follow all daily operations checklist responsibilities.
- Drive service and retail performance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
