Operations Manager (26-27SY)

Lighthouse Community Public Schools•Oakland, CA

4d•Onsite

About The Position

The Organization Lighthouse Community Public Schools At Lighthouse Community Public Schools we are engaged in an educational movement that goes beyond our classrooms working to disrupt inequities by providing our students and families exceptional educational opportunities every day. Grounded in our core values of community, integrity, agency, love, and social justice rooted in the EL Education Model , LCPS is a leader in fostering innovative schools achieving exceptional student outcomes where each child is at the center of their own learning. Our mission is to prepare diverse students for college, a career of their choice, and to be lifelong changemakers. Founded in 2002, LCPS operates two high-achieving K-12 public charter schools--Lighthouse and Lodestar--serving over 1,600 students in East Oakland. Lighthouse is a beacon for public education and our graduates fulfill the promise of a better, brighter Oakland. Learn more at www.lighthousecharter.org . The Opportunity Operations Manager (26-27SY) Competencies and Qualifications Our mission to prepare students for college and career can only be realized when our school's operations run like a well-oiled machine. Marry your passion for details with your passion for social justice. The Operations Manager’s primary skill set includes the ability to organize systems that serve as the “backbone” to the school’s daily operations while also being a skillful communicator and relationship builder with staff, students, families, and external stakeholders. This includes management of custodial staff and oversight of custodial and facilities maintenance contractors to ensure beautiful, safe, and well-maintained schools, oversight of day-to-day and long-term facilities needs, customer service, and community relations. All of this is in service of the school mission, ensuring that every child achieves college and the career of his or her choice.

Requirements

A.A. or equivalent required, B.A. or B.S., preferred
Bilingual in Spanish, required
2+ years experience in office or facilities management or related position
2+ years experience in managing others or leading teams, highly preferred
Perform complex professional planning work with a minimum of supervision.
Meet urgent schedules and timelines.
Experience working in schools or with youth and families, preferred
Experience with Google Apps

Nice To Haves

B.A. or B.S., preferred
2+ years experience in managing others or leading teams, highly preferred
Experience working in schools or with youth and families, preferred

Responsibilities

Oversee day-to-day upkeep of our school campuses in compliance with applicable regulations and codes, along with the delegation of tasks to contracting vendors or internal staff.
Primary coordinator and communicator to ensure the operational team completes any facility tickets in a timely manner to address maintenance issues.
In coordination with the Director of Operations, being point person and lead project manager for long-term facility retrofits/improvements.
Acts as primary field response to urgent and emergency situations
Coordinate and manage all building usage requests and needs (internal and external scheduling needs, involving coordination between multiple stakeholder groups);
Serve as point of contact for outside vendors during work onsite, occasionally required on weekends and/or when school is not in session.
Manage and place furniture/materials orders for the maintenance of the facility and classrooms.
Oversee the distribution and tracking of keys, parking fobs, and access for staff.
Complete daily, weekly, and monthly facility walkthroughs (internal/external) to identify areas out of compliance and/or needing attention from custodial team or outside vendor.
Assists in developing project and facility management processes and procedures
Develops and maintains District Facilities Standards.
Creates an ongoing maintenance schedule and preventative maintenance programs for the schools
Conducts surveys, collects data, prepares and presents oral/written reports regarding the schools' maintenance and operations needs as required
Serve as point of contact and manage all approvals and planning for the facility for internal and external events
Oversee processes and programs related to emergency preparation. This includes maintaining safety plans and serving as Site Commander during school emergencies or drills, and coordinating with other school leaders for drills and coordination of plans.
Coordinate, communicate with, set expectations, and hold accountable the school site team to supervision and safety expectations in alignment with the Campus Safety Plan.
Provide regular safety trainings for operations team, conduct routine safety audits, and serve as a member of the LCPS Safety Committee to ensure safe campuses and operations for staff, students, and visitors.
Drive the work behind traffic campaigns to ensure compliance and safety with all stakeholders (families, staff, city departments).
Direct the school-contracted security team.
Monitor the alarm calls
Hire, supervise, train, coordinate, coach, and support the school’s AM custodians, Operations Associates, and Facilities Associate across both campuses
Meet with Operations team as a whole (weekly) and individually (weekly or biweekly) and conduct regular evaluations to assess performance and support rising needs for each member.
Responsible for all disciplinary and performance management measures for all supervisees.
Point of contact for our contracted services ( custodial and maintenance vendors) and working closely with the point of contact to ensure vendors are meeting/exceeding contractual obligations.
Develop and maintain relationships with vendors providing services to facility management
Conduct regular performance evaluations of vendors to ensure compliance with service level agreements and quality standards. This may include evening and weekend night walkthroughs.
Maintain regular communication channels with vendors to discuss facilities projects, events, and discuss any performance and compliance agreements
Monitor expenditures related to vendor accounts, identifying cost savings opportunities and efficiencies
Act as the point of contact for scheduling and coordinating coverage for front office staff in the absence of the office manager.
Ensure that front office staff adhere to company policies and procedures, and implement any necessary changes or updates.
Regularly meet and communicate with site administrators and program leaders to coordinate operational needs and review protocols/policies in order to ensure a smooth academic program and safe campus.
Collaborate with additional stakeholders as needed to align norms and processes related to student safety and alignment of student expectations.
Oversee and send out the weekly staff communication newsletter.
Model highly responsive and customer service-oriented communication with all stakeholders and your team.
Serve as a face of the campus to external and internal stakeholders, including vendors, community groups, and city/district partners to resolve and proactively address issues related to the campus and the surrounding community, including usage, traffic, security/safety, etc.
Monthly tracking and reporting of site facilities & operations
Oversee the planning, execution, and delivery of complex projects within the organization
Collaborate with cross-functional teams including student services, IT, and others
Monitor project risks and issues, and implement mitigation strategies as needed
Conduct regular project status meetings and provide updates to stakeholders
Foster a collaborative team environment and facilitate effective communication among team members.
Other responsibilities, as assigned by supervisor