San Fernando Valley Operations Manager Outpatient Oncology

The Oncology Institute of Hope and Innovation•Mission Hills, CA

12h•$80,000 - $95,000•Onsite

About The Position

The Oncology Institute (TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI offers cutting-edge, evidence-based cancer care to a population of approximately 1.9 million patients, including clinical trials, transfusions, and other care delivery models traditionally associated with the most advanced care delivery organizations. With over 180 employed and affiliate clinicians and over 100 clinics and affiliate locations of care across five states and growing, TOI is changing oncology for the better. At The Oncology Institute of Hope & Innovation, we believe that exceptional patient care starts with empowered leaders. As our Clinic Operations Manager, you’ll be part of a forward-thinking healthcare team that values collaboration, compassion, and continuous improvement. We offer the opportunity to shape high-performing clinical operations that truly impact lives — both for our patients and our staff.

Requirements

Bachelor’s degree required
3+ years prior experience working in a clinical or healthcare setting
3+ years of proven success in leadership roles
3+ years in an operations manager role
Exceptional written and verbal communication skills
Analytical thinking skills and the ability to exercise sound judgment when making decisions
Customer service oriented and prepared to liaise with patients, their families, and other care providers
Extremely organized and detail oriented
Ability to delegate tasks as needed
Ability to spend extended periods of time sitting at a desk

Nice To Haves

Knowledge of a second language is an asset

Responsibilities

Serve as the operations leader for 6 clinic locations in the LA County/San Fernando Valley area, responsible for all day-to-day operations to ensure safe and effective patient care.
Ensure adherence to OSHA regulatory standards, all safety protocols, and HIPAA compliance for patient privacy.
Manage direct reports including supervisors, front and back-office staff, ensuring assigned clinic locations perform at or above defined operational, quality, and financial metrics.
Live and exemplify TOI core values, providing outstanding customer service and promoting a positive experience for patients and staff members.
Partner in the recruitment, hiring, and training of new staff members.
Design and implement business strategies to help the clinic meet organizational goals.
Manage staff by assigning and delegating tasks as needed.
Develop protocols and procedures to improve staff productivity.
Act as a liaison between patients, their families, and additional care staff.
Plan and manage the clinic's budget and approve payroll.
Perform quarterly and annual employee reviews and provide constructive feedback.
Ensure all policies and procedures function in accordance with state and federal laws.
Supervise all clinicians and non-clinician teammates at assigned locations, ensuring proper completion of daily responsibilities.
Conduct annual performance evaluations for all direct reports and review evaluations for indirect reports.