Operations Manager, Golf Retail

2nd Swing Golf•Wilmington, DE

5d•$55,000 - $75,000•Onsite

About The Position

This position is responsible for keeping the day-to-day operations of the store running smoothly, efficiently, and in line with 2nd Swing’s customer-first standards. This role leads the teams that support inventory, shipping, repairs, and customer service while partnering closely with the General Manager and other leaders to meet business goals. You’ll spend your time balancing people, processes, inventory, and customer needs to make sure the store operates at its best. 2nd Swing is a one-of-a-kind, forward thinking, customer-centric golf retail company. Our employees are highly-valued, while working hard in a positive and supportive culture.

Requirements

Previous leadership or management experience in retail, operations, or a similar customer-focused environment
Strong communication and interpersonal skills with the ability to work effectively with employees at all levels
Experience coaching, developing, and holding team members accountable to performance expectations
Strong organizational skills and attention to detail
Ability to delegate effectively while maintaining a hands-on approach to operations
Ability to manage multiple priorities and make decisions in a fast-paced environment
Customer-focused mindset with the ability to resolve issues professionally and effectively
Comfortable working with inventory, operational metrics, and established processes
High-energy, positive attitude with a desire to continuously learn and develop
Ability to work a varied schedule, including daytime, evenings, weekends, and approximately 40-45 hours per week

Nice To Haves

Golf industry or retail experience preferred

Responsibilities

Partner with the General Manager to establish daily, weekly, and monthly goals and ensure business needs are met
Communicate priorities clearly to team members and follow up to ensure tasks are completed accurately and on time
Oversee key inventory metrics and ensure inventory processes are followed consistently
Execute and maintain merchandise planograms and store presentation standards
Coach, manage, and develop customer service, shipping, inventory, and repair team members
Delegate effectively while remaining willing to work alongside team members to accomplish store goals
Partner with the management team to quickly and effectively resolve customer issues
Support Sales and Fitting teams while demonstrating 2nd Swing’s Core Values every day
Monitor operational processes and identify opportunities to improve efficiency, accuracy, and the customer experience
Maintain a high level of attention to detail across inventory, merchandising, shipping, repairs, and customer service operations
Ensure teams meet established deadlines, performance expectations, and business goals
Help create a positive, high-energy store environment where employees are encouraged to learn, develop, and succeed
Step in wherever needed to support the team and ensure the store operates effectively day in and day out