Operations Manager

Vanderlande • New York, NY

2d • Onsite

About The Position

About Vanderlande Vanderlande is a global leader in logistics process automation, specializing in automated material handling systems for airports, warehouses, and parcel operations. Our innovative solutions help move millions of products and pieces of luggage around the world every day. With a strong focus on technology, collaboration, and continuous improvement, we are committed to delivering reliable solutions for our customers while providing meaningful career opportunities for our employees. Our services division offers a full-service portfolio, which includes operation and maintenance services, process optimization, system upgrades and modifications throughout the material handling system's life cycle at airports. The Operations Manager is responsible for the operation of our baggage handling system at JFK – Terminal One. Provides leadership, management, and direction to the onsite team to achieve safety, quality, productivity, cost objectives, along with meeting customer service goals.

Requirements

• 5+ years of experience with system operations management and managing employees, leading, motivating, and mentoring teams.
• Experience with Control Systems and Networks.
• Experience in industrial, commercial construction, or material handling/conveyor systems industries.
• Experience adhering to and implementing customer contracts.
• Must be able to attain and sustain an Airport I.D. Badge.

Nice To Haves

• Bachelor’s Degree in Engineering (Mechanical or Electrical) field preferred
• Airport, Airlines or Warehouse Operations experience is preferred
• Conveyor services or material handling services experience
• Experience coordinating training with a team; on-boarding; appraisals; recognition; recruiting etc.
• Proven track record of problem solving, taking on entrepreneurial challenges and simplifying the complex.
• Strong client interface and professional presentation
• Ability to multitask
• Strong Microsoft office skills – Excel, Word Processing and Outlook
• Entrepreneurial attitude – problem solving and innovation
• Able to communicate (written and verbal) both within the organization
• Organizational and time management skills
• Capable of analyzing issues and developing solutions
• Strong work ethic, technical affinity, ability to grow and mentor as company expands
• Ability to be creative and innovative, and overcome objections and turn them into opportunity
• Confidence and professionalism in representing the Company

Responsibilities

• Works under the direction of the Service Manager to oversee site system operations for Individual Carrier System (ICS) and Passenger Boarding Bridges.
• Manages a small to normal sized maintenance contract.
• Manages a team performing a variety of less interrelated activities.
• Manages the daily operation activities, leads and sets direction of the operational team including subcontractors.
• Participate in weekly, monthly and quarterly meetings with Service Manager, Customer and corporate management to review performance, as needed.
• Responsible for the implementation and adherence of staff to our health and safety plan, training requirements and overall participation in the company health and safety program.
• Administer Operational documentation and system readiness such as flight plans, System Availability, and labor hours.
• Improve capability and capacity of operations personnel.
• Plan and manage resources to ensure the cost-effective execution of the system operation.
• Train, manage, and lead employee performance to ensure continuous improvement.
• Process administrative work that supports the maintenance and operational processes.
• Ensure a safe work environment for employees and ensure that safe work practices are utilized.
• Maintain, and enforce site specific policies and procedures including but not limited to: Communication plans, safety plans, contingency plans, attendance, quality control of craftsmanship, inventory management, training requirements, PLC code control (per TSA's PODS 4.2 guidelines).
• Track Operational KPIs with the use of SCADA, VIBES, ITMC and others.
• Promote training initiatives
• Generate standard operating procedures.
• Conduct BHS failures root cause assessments.
• Conduct ongoing BHS Assessments.
• Promote Equipment and vicinity cleanliness and good housekeeping practices.
• Provide written reports of any kind requested by the airport.
• Work with Service Manager to oversee and manage Site Budget to achieve budgetary cost and margin goals.
• Identifies recurring issues and elaborates ideas for improvement, i.e. the quality of work, performance of employees and cooperation with other departments.
• Sets priorities, distributes work, and monitors progress and quality.
• Improves departmental processes and performance of the crew. This may lead to people’s development
• Liaise with maintenance manager on the impact of maintenance ability on the equipment during day-to-day operations.
• Liaise with VIBES Specialist, IT Engineer or Operator for system readiness and anticipate issues.

Benefits

• Full-time (40 hours a week) Effective 1st day of employment.
• Health insurance (Medical, Dental, Vision)
• Paid Time off
• Vanderlande offers free Short-Term Disability, Long-Term Disability, Basic Life Insurance and AD&D and an Employee Assistance program.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager