Operations Manager (Land and Snow)

Winter Services•Cedar Rapids, IA

About The Position

The Operations Manager oversees daily field operations, landscape enhancement projects, maintenance crews, and seasonal snow removal operations. The role supports high-quality service delivery, efficient use of resources, and positive client relationships throughout the year. It includes coordinating crews, clients, vendors, equipment, materials, and schedules; monitoring project progress and quality; and supporting safety, staff development, and operational records. During large snow events, the position may serve as the on-site contact for large customers.

Requirements

7–10+ years of experience in landscape maintenance, construction, or snow operations.
Knowledge of horticulture, irrigation, enhancement installation, and snow removal practices.
Ability to interpret site plans, snow maps, work orders, and client specifications.
Valid driver’s license and clean driving record.
Strong organizational and multitasking skills across seasonal responsibilities.
Clear and professional communication skills.
Ability to adapt to urgent weather events and after-hours work.
Familiarity with landscaping and snow removal equipment and best practices.
Proficiency with mobile field technology, scheduling tools, and Microsoft Office Suite.

Nice To Haves

Supervisory or crew leadership experience.
Bilingual English/Spanish skills.

Responsibilities

Assist in planning, scheduling, and executing landscape enhancement projects, including installations, renovations, seasonal color, and landscape upgrades.
Coordinate with clients, vendors, and internal teams to ensure materials, equipment, and staffing are ready for enhancement projects.
Monitor project timelines and budgets and report variances to the General Manager.
Conduct site visits to verify project execution, safety compliance, and quality standards.
Serve as the site contact for large-scale projects and build customer relationships.
Support daily routing, scheduling, and mobilization of landscape maintenance crews.
Ensure maintenance crews have the necessary equipment, materials, and direction.
Assist with training and onboarding team members in maintenance practices and safety procedures.
Conduct site audits to verify scope of work and identify improvement opportunities.
Address client concerns in collaboration with the General Manager.
Support planning and execution of winter snow removal operations, including plowing, shoveling, and de-icing.
Coordinate snow removal crews, equipment mobilization, routes, and weather monitoring.
Prepare snow equipment, verify readiness, and ensure proper deployment before and during snow events.
Monitor snow-event job performance and ensure safety and quality standards are met.
Assist with post-event reporting and follow up on client feedback or service adjustments.
Stay on-site at large customer locations during and after large snowstorms.
Maintain records of job progress, labor hours, materials used, and weather-related information.
Assist with equipment inventory management and coordinate equipment repairs or maintenance.
Enforce safety protocols and company policies across operations.
Provide input on crew performance and assist with coaching and development of field staff.