Operations Manager - SOVA
MMT Ambulance•Virginia Beach, VA
•Onsite
About The Position
We are seeking an experienced Operations Manager to lead daily EMS operations focusing on inter-facility transport. In this role, you’ll oversee field operations, drive performance and ensure coordination between teams to deliver exceptional patient care. You’ll be instrumental in building a high-performing, collaborative environment while managing staffing, compliance, quality and operational efficiency.
Requirements
- 3–5 years of EMS experience as an EMT or Paramedic.
- Proven ability to lead teams, manage resources and drive operational excellence.
- Strong communication, problem-solving and decision-making skills.
- Experience with performance tracking, quality assurance and budget oversight.
- Ability to thrive in a fast-paced, high-stakes environment.
- Certified EMT or Paramedic license (state-specific); NREMT certification required.
- Valid driver’s license with a clean driving record.
Responsibilities
- Lead daily operations to ensure cost-effective and high-quality service delivery.
- Manage and mentor field staff, fostering a culture of accountability and continuous improvement.
- Ensure compliance with EMS protocols, standards and safety regulations, while adhering to MMT policies.
- Oversee staffing, scheduling, and hiring to maintain optimal coverage.
- Complete and deliver annual performance management reviews to ensure team members receive feedback.
- Monitor performance metrics and implement strategies to meet/exceed operational goals.
- Collaborate cross-functionally to resolve issues and drive improvements.
- Respond to operational disruptions with effective crisis management strategies.
- Maintain fleet readiness, ensuring units are properly equipped, maintained and compliant.
Benefits
- Competitive compensation
- Flexible scheduling
- Great benefits
- Free continuing education
- Health Insurance: Medical, Dental, Vision, Health savings account, and Flexible spending account
- Retirement Plans: 401K and Roth 401K, with a company match
- Paid Time Off
- Employer Paid: Basic Life Insurance and Long-Term Disability
- Supplemental Plans: Short-Term Disability, Life, Critical Illness, Accident Insurance
- Professional Development: Free access to CAPCE-accredited training through our Learning Management System powered by FlightBridge, along with recertification courses for American Heart and American Red Cross, as well as Tuition Reimbursement and Continuous Education
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
