Operations Manager

Penske Vehicle Services•Marysville, OH

19d•Onsite

About The Position

The Operations Manager position will manage the day-to-day functionality of the Honda Service Centers in Marysville, Raymond and Anna, OH. The role involves overall day-to-day oversight and management responsibility for the Automotive Service Center(s) at the Honda Marysville, Raymond & Honda Anna Manufacturing plants. This includes direct leadership of all departmental Managers, maintaining a professional approach to problem-solving, and supporting contractual obligations to the client. The Operations Manager will serve as the primary point-of-contact liaison with the on-site Honda client, and will be responsible for the selection and onboarding of new Team Members and internal promotions in coordination with the H.R. Team. Proactive identification and correction of unsafe conditions, work processes, and behaviors, along with ensuring compliance with regulatory agencies and company policies, are key aspects of the role. The position also entails responsibility for Team Member coaching, counseling, and discipline, as well as Payroll Administration. Ensuring supervisors understand how their work relates to customer business objectives and serving as the main on-site point of contact for Workers Compensation, OSHA, and legal compliance matters are critical. The role includes leading monthly and quarterly client reviews, crafting and maintaining a positive work culture, executing processes to track and record value delivered to the customer, and leading the development and execution of team training initiatives.

Requirements

4-5 years of experience managing/leading a Team required
Intermediate to advanced MS Office Suite skills (Word, Excel, Power Point, etc.)
Professional verbal and written communication skills
Must have valid driver’s license
Be able to hold regular, predictable, attendance
Willingness to travel as necessary
Willingness to work the required schedule
Willingness to work at the specific location required

Nice To Haves

2-3 years previous automotive repair experience is a distinct plus
some proprietary systems helpful

Responsibilities

Overall day-to-day oversight and management responsibility for the Automotive Service Center(s) at the Honda Marysville, Raymond & Honda Anna Manufacturing plants
Direct leadership of all departmental Managers across the Account
Maintain a professional approach to problem solving while supporting and enabling contractual obligations to the client
Point-of-contact liaison with the on-site Honda client
Responsible for selection and onboarding of new Team Members and internal promotions
Proactively identify and correct unsafe conditions, work processes, and behaviors
Ensure compliance with all applicable regulatory agencies and company policies and procedures
Responsible for all Team Member coaching, counseling and discipline in coordination with departmental Managers and Team Leaders
Responsible for Payroll Administration in coordination with the H.R. Manager of Payroll and Benefits
Ensure that all supervisors understand how their work relates to the customers' business objectives
Main on-site point of contact for all Workers Compensation, OSHA and legal compliance matters
Lead on Honda Client Monthly and Quarterly Reviews
Responsible for crafting and maintaining a positive work culture for account associates with a focus toward professionalism at the forefront
Execute processes to track and record value delivered to the customer
Leads the development and execution of team training initiatives to build capability, improve performance, and ensure consistent adherence to operational expectations