Operations Manager
About The Position
Supports and manages the development and implementations of programs, initiatives, and activities that drive the operational and financial performance of the Company’s property management portfolio, and works with real estate operators and the business and functional leaders to introduce and sustain best practices and process improvements at the property level. This role serves as a connector between strategy and execution standardizing processes, supporting site teams, and ensuring every property in the portfolio meets Greystar's operational and financial performance standards. This is a high-visibility role with meaningful cross-functional reach, ideal for someone who thrives in a fast-paced, people-centered environment and brings both analytical rigor and a solution-centric approach to the business. This role will work alongside key leaders and stakeholders within the Southern California portfolio reporting directly to the Senior Director of Talent, Operations & Performance Strategy.
Requirements
- Minimum three years’ experience onsite as Community Manager (or similar role).
- Ability to interpret data and key performance indicators to drive operational efficiency at portfolio-level.
- Prior experience and proficiency in Yardi and Onesite.
Nice To Haves
- Ability to manage and support the development of strategies, programs, and initiatives that drive operational excellence and standardization; including defining processes, procedures, policies, and operational/performance metrics.
- Ability to use tech-forward/AI to create workflow enhancements and efficiencies.
- Ability to review, analyze and interpret financial statements, identifying performance gaps, and helping to implement region-wide strategy.
- Support and oversee process improvement pilots and operational projects from scoping through completion.
- Lead and participate in briefings, site visits, and operational reviews to surface best practices and drive consistency.
Responsibilities
- Supports and manages the development and implementations of programs, initiatives, and activities that drive the operational and financial performance of the Company’s property management portfolio.
- Works with real estate operators and the business and functional leaders to introduce and sustain best practices and process improvements at the property level.
- Standardizing processes, supporting site teams, and ensuring every property in the portfolio meets Greystar's operational and financial performance standards.
- Manage and support the development of strategies, programs, and initiatives that drive operational excellence and standardization; including defining processes, procedures, policies, and operational/performance metrics.
- Use tech-forward/AI to create workflow enhancements and efficiencies.
- Review, analyze and interpret financial statements, identifying performance gaps, and helping to implement region-wide strategy.
- Support and oversee process improvement pilots and operational projects from scoping through completion.
- Lead and participate in briefings, site visits, and operational reviews to surface best practices and drive consistency.
Benefits
- Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
- Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
- Generous Paid Time off.
- All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays.
- Plus your birthday off after 1 year of service!
- Additional vacation accrued with tenure.
- For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
- 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
- 401(k) with Company Match up to 6% of pay after 6 months of service.
- Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
- Employee Assistance Program.
- Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
- Charitable giving program and benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
