Operations Manager - Sonesta Select Oyster Point San Francisco, CA
About The Position
The Operations Manager oversees the daily operations of the Housekeeping and Maintenance departments, ensuring the hotel maintains the highest standards of cleanliness, safety, and functionality. This role is responsible for protecting hotel assets through preventive maintenance, leading high performing teams, and supporting guest satisfaction initiatives. The Operations Manager champions WS Management's commitment to Outrageous Hospitality, core values, and the three P Philosophy: People: Support and develop team members through effective leadership and coaching. Planet: Promote sustainable and efficient operational practices. Profit: Protect hotel assets and optimize labor and operational expenses. This position serves as a Manager-On-Duty and may act as the General Manager's representative when necessary.
Requirements
- Minimum 3 years of hotel operations, housekeeping, maintenance, or facilities management leadership experience.
- Proven experience leading and developing teams in a hospitality environment.
- Strong understanding of hotel operations, cleanliness standards, and preventative maintenance programs.
- Working knowledge of HVAC, plumbing, electrical, and general building systems.
- Experience managing labor costs, departmental budgets, and inventory controls.
- Strong organizational, communication, and problem-solving skills.
- Proficiency with hotel property management systems and Microsoft Office applications.
- Ability to work flexible schedules, including evenings, weekends, and holidays as business needs require.
- Those who are ineligible to work in the United States will not be considered.
Responsibilities
- Oversee daily housekeeping operations, room readiness, inspections, and cleaning standards.
- Ensure all guest rooms, public areas, and back-of-house spaces meet or exceed brand standards.
- Manage scheduling, staffing levels, training, coaching, and performance management for Housekeeping team members.
- Partner closely with Front Desk leadership to ensure room status accuracy and efficient room turnover.
- Conduct regular quality inspections and implement corrective action plans when necessary.
- Lead preventative maintenance programs and ensure timely completion of work orders.
- Maintain building systems including HVAC, plumbing, electrical, and life-safety equipment.
- Perform regular property inspections to identify maintenance, safety, and appearance concerns.
- Coordinate vendor services, repairs, and approve capital improvement projects.
- Protect hotel assets through proactive maintenance and repair planning.
- Ensure compliance with OSHA regulations, company policies, and fire-life-safety standards.
- Oversee proper chemical handling, MSDS compliance, and equipment safety procedures.
- Maintain accurate inspection records, logs, and compliance documentation.
- Respond professionally and effectively to emergencies and operational incidents.
- Promote a culture of workplace safety and accountability.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
