Executive Housekeeper- Sonesta Select Oyster Point - San Francisco, CA

WS Management•South San Francisco, CA

3d•Onsite

About The Position

As an Executive Housekeeper at Sonesta Select Oyster Point, San Francisco, you will ensure efficient operations by overseeing housekeeping associates, conducting room inspections, and training Room Attendants to uphold our cleanliness standards. You'll manage equipment and supply upkeep, coordinate room readiness with other departments, and address guest requests promptly. Your role is vital in creating a bright, welcoming environment that leaves a lasting, positive impression on every guest. This role leads Housekeeping teams, ensures rooms and public areas sparkle, and protects the hotel's assets through preventive maintenance and strong team leadership.

Requirements

2-4 years' experience in the hospitality industry housekeeping required.
Ability to maintain effective and quality work performance consistently.
Thorough understanding of hotel regulations, operational processes, policies and obligations.
Ability to organize, prioritize and meet deadlines
Strong detail orientation and high accuracy level.
Ability to understand and follow applicable regulations, policies and procedures fully and consistently.
Strong communication skills, both one-on-one and in a group, and ability to listen and respond to questions effectively.
Ability to maintain confidentiality and be discreet
Able to multi-task and handle pressure
Able to follow instructions and to accept feedback
Creative problem-solving abilities.
Ability to delegate, resolve conflict and respect diversity; ability to train and mentor adults

Responsibilities

Inspect all rooms and ensure all cleaning, sanitizing, linens, supplies, and overall presentation of the room is in compliance with company and brand standards and expectation.
Provide follow up training of advanced housekeeping duties with focus on all room needs including linens, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting, cleaning, and rearranging the room after guests check out.
Ensure timely delivery and coordination with laundry department.
Provide refreshers trainings to staff as needed or as changes in processes occur.
Ongoing involvement in preventative maintenance programs including timely and documented reporting of any items that require attention.
Check stocking levels of all consumables and restock on housekeeping cart when needed.
Ensure documented and accurate inventory is maintained for all housekeeping supplies, linens, and all items used for restocking and cleaning.
Notify the General Manager of any damages, deficits, and/or disturbances.
Communicate with maintenance team regarding any maintenance requests reported by housekeeping team members.
Communicate with the front desk team regarding rooms that are ready for new arrivals to check in.
Oversee Housekeeping operations to include, but not limited to, maintaining cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices, and banquet/meeting/conference rooms.
Assist in ensuring operations within labor budget including meal penalties, overtime, employee schedules and staffing.
Performs other duties as required, including cross training.