Operations Manager - Bloomington, IL 61704

DH Pace • Bloomington, MN

1d • Onsite

About The Position

DH Pace Company, Inc. in Bloomington, IL is seeking an Operations Manager. This role is ideal for someone with a passion for operations, project management, sales, and customer service, who is effective at fostering and instilling team building strategies. The Operations Manager will directly work with skilled field installers and service technicians to ensure existing customer projects are timely scheduled and completed to customer expectations. This role is also responsible for ensuring the operation realizes an increase in New Construction and Service work revenues for automatic entry doors, manual entry doors, commercial doors, and residential garage doors.

Requirements

• Minimum three (3) years’ experience managing field and office personnel, sales, projects, budgets and financials, ordering materials, and interfacing with customers and sales staff.
• Proficient with Windows based programs and ERP/CRM systems.
• Analytical skills to evaluate operational data, processes, procedures, financial results, survey feedback and other metrics to determine cause/effect relationships with ability to isolate key information and discern the impact of process or procedural changes.
• Possess an ability for technical applications and mechanical systems.
• Good driving record and valid driver’s license required.
• Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Assist with employee/job scheduling and assist with technical/mechanical trouble shooting and problem resolutions.
• Manage day-to-day operations with a high sense of urgency and fast-paced culture and ensure staff perform the required daily tasks in their respective areas with utilization of the company’s best practices, policies and procedures.
• Gain full understanding of, and expectations for, operational and sales procedures and processes, customer satisfaction, staff management, profitability of work performed, and return on sales that meet or exceed the annual financial budget/forecast.
• Call on customers for sales opportunities to increase sales revenues and prepare bids and quotes.
• Ensure proper pool management, correct routing efficiencies and daily schedules maximize department capacity while providing a high level of customer service.
• Effectively manage to ensure positive results on all Length of Service reporting and metrics.
• Ensure productive SODD and Ageing meetings happen weekly and are effective.
• Assist with hiring, training, and developing employees; improve individual performance of the field force you manage through regular coaching of managers and yearly performance reviews.
• Effectively communicate with customers, ensuring the highest quality service has been provided; occasional travel to jobs sites/customers as necessary.
• Effectively develop and lead monthly safety meetings, department meetings and financial reviews and achieve financial objectives set forth by senior management team.
• Other responsibilities and projects as assigned.

Benefits

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Floating Holidays: Up to 2 floating holidays per year
• Competitive compensation: Including annual performance evaluations!
• 401k retirement plan: Including an employer match!
• Company paid: Life insurance, short-term disability, & long-term disability and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree