Operations Manager

JLL•New York, NY

19d•$115,000 - $130,000•Onsite

About The Position

This position provides critical operational support to the Director of Mobile Engineering & Senior Regional Manager across a multi-state retail portfolio of approximately 1,200 branches spanning 12 states. The role combines strategic project coordination, data analysis, field deployment management, and comprehensive facilities operations support to ensure optimal performance, regulatory compliance, and service excellence across all locations.

Requirements

Demonstrated expertise in building systems including HVAC, electrical, plumbing, fire/life safety, and building automation systems
Experience managing retail sites or multi-site portfolios
Proficiency with Prism maintenance management system, MS Office Suite, and facilities management software platforms
Strong analytical and reporting capabilities with ability to prepare excel reports, power points, and ad hoc analyses
Excellent client relationship management abilities with a service-oriented mindset and strong communication skills across all organizational levels
Comprehensive knowledge of local, state, and federal regulations governing commercial property operations, safety, and environmental compliance
Strong organizational and project management skills with ability to manage multiple priorities simultaneously
Flexibility for after-hours emergency situations as needed
Some field-based work coordination with mobile engineering/maintenance mechanics across diverse retail locations
Candidates must be authorized to work in the United States without sponsorship.
This position does not provide visa sponsorship.

Responsibilities

Assist Director of Mobile Engineering & Senior Regional Manager with programming operations support across 1,200 retail branches in 12 states
Coordinate logistics and field deployment for client-requested projects from initiation to completion
Coordinate scheduling and deployment for mobile HVAC engineers and handymen across 12 states with Mobile Engineer Operations Managers
Monitor and manage repairs and maintenance, minor works, and other work requests, tracking to completion
Ensure all work orders are responded to in a timely manner, ensuring KPI compliance and excellent customer service
Deliver data analysis with operations focus to support strategic decision-making
Prepare comprehensive reports, presentations, and analytics that demonstrate operational performance, financial trends, and strategic recommendations
Prepare reports in line with capital improvement business case submissions
Manage reporting requirements and maintain accurate facilities records per client policies
Update and maintain accurate records and official documentation for sites including cooling tower maintenance, chemical treatment/testing regimen-fuel oil ordering/billing. EHS requirements, etc.
Coordinate and oversee preventive maintenance programs to maximize asset lifecycle and minimize downtime
Assist in the procurement of vendors and services as required
Provide information and direction to vendors, facilities staff, and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption
Manage contractor compliance with our client and JLL policies regarding service delivery, safety, and regulatory requirements
Oversee work assignments with Operations Managers and performance of field technicians, vendors, and contractors to deliver expected service levels within budget
Support Senior Facilities Manager and Asset Managers in implementing short and long-term client goals and projects
Build strong relationships through proactive communication, strategic planning sessions, and responsive problem-solving
Ensure client satisfaction by providing seamless team coordination while maintaining positive relationships between route techs/handymen and FMs
Develop innovative programs and processes to reduce operating costs and increase productivity in collaboration with management objectives
Identify opportunities for improved operation and service excellence, making recommendations for site inspections and assessments to ensure all branch procedures and performance measures are always maintained and the provision of a safe workplace
Coordinate regular property inspections with Operations Managers for risk assessments, and performance evaluations to identify improvement opportunities and address issues proactively
Compliance and Safety training oversight for all field personnel
Ensure compliance with all local, state, and federal regulations including building codes, safety standards, environmental requirements, and accessibility guidelines
Maintain emergency response plans including implementation of after-hours emergency response for or field techs/handymen
Achieve Key Performance Indicators as defined in annual performance plan and client Performance Agreement
Coordinate capital and expense budgets through close interface with Asset Managers/FM/Third Party vendors
Assist with developing capital improvement plans, and financial forecasts while identifying cost-saving opportunities without compromising service quality
Liaison for special projects including system upgrades, and sustainability initiatives from conception through completion
Actively support an environment of teamwork, cooperation, performance excellence, and personal success
Assist Operations and Facility Managers with professional development, fostering a culture of accountability, continuous improvement, and service excellence
Share innovations and best practices with JLL Facilities Management to drive continuous improvement
Ad hoc reporting
All other tasks which may be required to comply with Service Agreements, local ordinances, or as necessary to ensure efficient operations