Operations Manager
About The Position
White Heating is seeking a results-driven Operations Manager to lead our HVAC Service & Installation teams in Pittsburgh, PA. This is a key leadership role with the opportunity to directly influence customer satisfaction, employee development, operational efficiency, and company growth. White Heating has been proudly serving homeowners throughout the Greater Pittsburgh area since 1954. For more than 70 years, we have built our reputation on quality workmanship, dependable service, and a genuine commitment to taking care of our customers and our community. Our culture is grounded in hard work, integrity, professionalism, teamwork, and doing what is right for the customer.
Requirements
- 3–5+ years of leadership/management experience preferred
- 5+ years of relevant professional experience or equivalent combination of education and experience
- HVAC or plumbing industry experience strongly preferred
- Experience managing service and/or installation teams highly desirable
- Strong leadership, communication, organization, and problem-solving skills
- Ability to manage competing priorities in a fast-paced environment
- Customer-focused and results-driven mindset
- Proficiency with Microsoft Office
Nice To Haves
- ServiceTitan experience is a plus
Responsibilities
- Lead daily operations for our HVAC Service & Installation departments
- Manage and develop field technicians, installers, and supervisors
- Oversee scheduling, workload forecasting, staffing, and installation coordination
- Drive customer satisfaction and resolve customer concerns effectively
- Monitor key performance metrics, productivity, and financial results
- Support recruiting, hiring, onboarding, training, and employee development
- Oversee warehouse operations, inventory, equipment ordering, and ductwork fabrication
- Ensure safe and efficient job-site operations
- Coordinate fleet maintenance and repairs
- Partner with Field Service Support to improve technician performance and efficiency
- Assist with budgets, payroll, performance reviews, and operational reporting
- Work closely with the President/General Manager on strategy and company initiatives
Benefits
- Competitive Salary
- Performance-Based Bonuses
- Health Insurance
- Vision Insurance
- Dental Insurance
- 401(k) Retirement Plan
- Paid Time Off (PTO)
- Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
