Operations Manager

JLL•East Syracuse, NY

2d•Onsite

About The Position

As an Operations Manager, you will enhance client property value and user satisfaction by effectively leading Engineering & Maintenance service teams while managing comprehensive financial controls, operational asset management, employee development, and compliance with JLL processes and procedures. This role demands both operational excellence and administrative rigor in managing complex facility operations. You will leverage your expertise in mechanical, heating, ventilation, and electrical systems, building infrastructure operations, construction practices, and maintenance protocols to oversee facility operations. This position specifically supervises the Mechanical groups, including the steam plant and storm water treatment plant operations. You will share responsibility for skilled trade functions across carpentry, electrical, and HVAC disciplines, while the JLL team manages the Fire Inspector/Security Team for the campus's extensive fire protection systems. Working through the Corrigo CMMS (Computerized Maintenance Management System), you will oversee site work order systems for assigned craftsmen, providing detailed financial projection, analysis, and reporting capabilities. You will collaborate closely with Carrier Laboratory Managers and contracted personnel on site—including Security, Fire Protection, and Janitorial teams—to maintain and continuously improve the Carrier Campus facilities. The three JLL Operations Managers and Client Facility Managers in the Facilities Group at the JLL Syracuse location work in close coordination for all facility work. In general, the three Operations Managers provide coverage for campus emergencies, after-hours situations, vacation coverage for other Operations Supervisors, and occasional weekend special events. The JLL-managed technicians operate within a local union governed by a collective bargaining agreement negotiated through October 2028. You will maintain rigorous financial controls and operational asset management, ensure budget adherence while maximizing operational efficiency. Through the CMMS platform, you will track performance metrics, create KPI dashboards, and provide comprehensive reporting to demonstrate value delivery and identify improvement opportunities. Employee development and compliance management form critical components of your responsibilities. You will ensure team members maintain required certifications, follow established procedures, and receive coaching and development support to advance their capabilities while maintaining safety and operational standards.

Requirements

Deep understanding of mechanical, heating, ventilation, and electrical systems, along with building infrastructure operations, construction methodologies, and maintenance best practices.
Experience with steam plants and storm water treatment facilities.
Advanced Microsoft Outlook capabilities including calendar management, meeting coordination, email organization, and task tracking.
Proficiency with Microsoft Excel for data analysis, budget tracking, reporting dashboards, pivot tables, and formulas.
Competency in Microsoft Word for documentation, procedures, reports, and compliance records.
Competency in Microsoft PowerPoint for creating presentations for leadership and stakeholder meetings.
Facility with Microsoft Teams for video conferencing, collaboration, file sharing, and project coordination.
Strong internet research skills and web-based application navigation abilities.
Document management systems and digital filing protocol experience.
Corrigo platform expertise for work order management and reporting is essential.
Capabilities in digital maintenance record keeping, audit trail documentation, performance metrics tracking, and KPI dashboard creation.
Familiarity with OSHA General Industry Standards, including Confined Space Entry procedures, Electrical Safety (NFPA 70E awareness is beneficial), Personal Protective Equipment requirements, and Lockout/Tagout protocols.
Ability to supervise union-represented technical teams effectively within collective bargaining parameters.
Collaborative approach enabling successful partnerships with facility managers, laboratory leaders, and contracted service providers.
Strong communication skills to engage effectively across all organizational levels.
Understanding of budget management, financial analysis, and reporting.
Ability to analyze financial data and make sound operational decisions.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

NFPA 70E awareness

Responsibilities

Enhance client property value and user satisfaction by leading Engineering & Maintenance service teams.
Manage comprehensive financial controls, operational asset management, employee development, and compliance with JLL processes and procedures.
Oversee facility operations, including mechanical, heating, ventilation, and electrical systems, building infrastructure, construction practices, and maintenance protocols.
Supervise Mechanical groups, including steam plant and storm water treatment plant operations.
Share responsibility for skilled trade functions across carpentry, electrical, and HVAC disciplines.
Oversee site work order systems for assigned craftsmen using the Corrigo CMMS.
Provide detailed financial projection, analysis, and reporting capabilities.
Collaborate with Carrier Laboratory Managers and contracted personnel (Security, Fire Protection, Janitorial) to maintain and improve Carrier Campus facilities.
Provide coverage for campus emergencies, after-hours situations, vacation coverage for other Operations Supervisors, and occasional weekend special events.
Maintain rigorous financial controls and operational asset management.
Ensure budget adherence while maximizing operational efficiency.
Track performance metrics, create KPI dashboards, and provide comprehensive reporting through the CMMS platform.
Ensure team members maintain required certifications, follow established procedures, and receive coaching and development support.
Maintain safety and operational standards.