Operations Manager – Transport, LTL, Final Mile & Warehousing (Term Contract)

SecondShop • Nanaimo, BC

10d • CA$60,000 - CA$65,000 • Onsite

About The Position

The Operations Manager will oversee day-to-day transportation, final-mile delivery, LTL, warehouse, and terminal operations. This role is responsible for leading supervisors, dispatch teams, drivers, warehouse staff, and third-party partners to ensure freight is received, stored, routed, delivered, and documented accurately and on time. The successful candidate will be a hands-on leader with strong experience in transport operations, warehouse flow, customer service, cost control, safety compliance, and team accountability.

Requirements

• Minimum 5 years of experience in transportation, logistics, LTL, final-mile delivery, warehousing, or distribution operations.
• Minimum 2 years of leadership experience managing operational teams in a fast-paced environment.
• Strong knowledge of LTL freight handling, final-mile delivery processes, warehouse operations, routing, dispatch, and customer service requirements.
• Experience working with TMS, WMS, route optimization tools, scanning systems, and Microsoft Office applications.
• Demonstrated ability to manage KPIs, improve operational performance, and hold teams accountable to service and safety standards.
• Strong communication, conflict resolution, problem-solving, and decision-making skills.
• Ability to work flexible hours based on operational needs, including early mornings, evenings, or weekends as required.

Nice To Haves

• Knowledge of transportation safety regulations, workplace safety requirements, and claims/damage prevention practices is considered an asset.
• Forklift, MHE, or warehouse equipment experience is considered an asset.

Responsibilities

• Manage daily LTL, final-mile delivery, warehouse, and cross-dock operations to ensure service commitments are met.
• Lead, coach, and develop supervisors, dispatchers, drivers, owner operators, warehouse staff, and administrative support teams.
• Oversee inbound receiving, freight staging, routing, loading, delivery execution, returns, claims handling, and warehouse storage processes.
• Ensure all freight is handled safely, accurately, and in compliance with company SOPs, customer requirements, and transportation regulations.
• Monitor operational performance including on-time delivery, productivity, cost per stop, route efficiency, claims, damages, missed deliveries, and customer service levels.
• Drive continuous improvement initiatives to improve labour productivity, warehouse flow, routing accuracy, service quality, and cost control.
• Review daily staffing levels, delivery capacity, equipment requirements, and workload planning to support operational demand.
• Work closely with dispatch, warehouse teams, carriers, and clients to resolve service issues and improve communication.
• Maintain accountability for safety compliance, incident investigations, corrective actions, driver standards, equipment inspections, and workplace housekeeping.
• Support budget management by controlling labour, overtime, vehicle utilization, subcontractor costs, warehouse expenses, and operational waste.
• Ensure accurate use of TMS, WMS, routing, scanning, proof-of-delivery, and reporting systems.
• Prepare regular operational reports for senior leadership, including performance results, service challenges, improvement actions, and staffing needs.

Benefits

• Competitive compensation based on experience, between $60,000-65,000.00)
• Opportunity to lead a key operational function within a growing transportation company.
• Hands-on leadership role with the ability to make a direct impact on service, cost, and team performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed