Operations Manager, Technology Store

Grand Canyon University • Phoenix, AZ

1d • Onsite

About The Position

Grand Canyon University is seeking an Operations Manager for its Technology Store. This role involves directing and overseeing day-to-day operations of the merchandise sales floor, including displays, fixtures, signage, and overall presentation. The manager will collaborate with leadership to achieve sales, margin, and profitability goals, manage inventory, and maintain knowledge of purchasing principles and ethical standards. A key responsibility is ensuring timely delivery of technology products and analyzing sales performance. The role also includes developing marketing programs, fostering vendor relationships, listing and maintaining online technology products, and supervising student employees. This includes creating schedules, managing payroll documentation, and providing leadership in customer service. The Operations Manager will also handle cash register procedures, assist in budget creation, and work with campus security on shoplifting policies. A bi-annual physical inventory is also part of the duties. The position requires extensive knowledge of computers, hardware, software, peripherals, purchasing, marketing, and inventory management, as well as strong retail math skills. Periodic trade show travel is expected, along with professional communication skills and the ability to manage changing priorities and stress. Proactive customer service and professional representation of GCU are essential, as is the ability to lead staff effectively. A flexible schedule including weekends, holidays, evenings, and early mornings is required. Proficiency in MS Office Suite is necessary. The role has supervisory responsibilities for 10 to 15 students.

Requirements

• Bachelor’s Degree in business, retail management, merchandising, marketing, or communications preferred.
• Minimum of 3 years’ experience in computer/technology retail.
• Collegiate retail environment preferred.
• Two years’ minimum experience in computer/technology retail purchasing.
• Two years’ minimum experience in retail environment in lead role.
• An equivalent combination of education, training and relevant work experience from comparable knowledge, skills, and abilities have been achieved may be substituted upon supervisor’s approval.
• Must successfully pass a background check.
• Extensive knowledge of computers, including familiarity with a variety of hardware, brands, software and peripherals.
• Purchasing, marketing, and inventory management.
• Ability to calculate retail math such as pricing, margins, expenses and similar.
• Professional communications skills with a good command of the English language.
• Ability to cope with changing priorities and deadlines in a professional manner and work effectively while under stress.
• Proactive with outstanding customer service skills and ability to represent Grand Canyon University professionally.
• Ability to lead staff in an effective and positive manner.
• MS Office Suite proficiency.

Nice To Haves

• Bachelor’s Degree in business, retail management, merchandising, marketing, or communications
• Collegiate retail environment

Responsibilities

• Direct and oversee all day-to-day operations of the merchandise sales floor (displays, fixtures, signage and overall cleanliness and presentation of merchandise)
• Work with Lope Shops leadership team to develop and execute strategies to achieve sales, margin and profitability goals.
• Manage inventory levels, product assortment and merchandise to optimize turnover and revenue.
• Maintain knowledge of principles/practices of purchasing, adhering to ethical standards.
• Assure timely delivery of technology products.
• Monitor and analyze sales performance, trends and key performance indicators.
• Develop marketing programs to boost sales of outgoing product or advertise new products and promotions.
• Foster strong relationships with vendors and suppliers through regular communication via calls and emails and attend trade shows when necessary.
• List and maintain online technology products.
• Recruit, hire, train and supervise student employees.
• Ensure weekly schedules are prepared to provide proper floor coverage with fiscal guidelines, reviews time sheets and other payroll documentation for accuracy and submission as appropriate.
• Provides leadership to all student staff in customer service by ensuring associates are greeting and assisting customers, offering feedback as needed.
• Responds to customer inquiries in a professional and timely manner.
• Performs all the procedures for operations of cash register (opening and closing, post voids, credit cards, returns, exchanges, running sales, gift certificates, etc.)
• Creates budget for Director with student hours and store needs for the upcoming fiscal year.
• Works with campus security ensure policies and procedures for shoplifters.
• Assist in bi-annual physical inventory.
• All other duties as assigned.

Benefits

• GCU's Christian worldview has shaped the university's mission and growth for more than 65 years.
• As a Christ-centered higher education institution, GCU integrates faith, learning and work to connect the GCU community with distinct Christian principles and strong central values.
• The University values diversity among its students, faculty and staff, and invites applications from all qualified individuals, including minorities, females, individuals with disabilities and veterans.
• At GCU, working professionals may find their purpose in ways marked by compassion, service, integrity and concern for the common good.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level