Operations Manager, Strategy Plasma

McKesson•Shepherdsville, KY

4d•$105,800 - $176,300•Hybrid

About The Position

The Operations Manager, Plasma Strategy is the primary liaison between Plasma Operations and external clients, responsible for translating client requirements into operational execution, driving performance improvement, and enabling data-driven decision making across the network. This role plays a key part in building operational scorecards, improving end-to-end performance, and ensuring alignment across operations, transportation, and service delivery.

Requirements

Bachelor’s degree or equivalent experience
Typically 7+ years of experience in operations, logistics, or continuous improvement roles
Experience serving as a client-facing or cross-functional liaison with strong stakeholder management skills
Proven continuous improvement and problem-solving experience (Lean, Six Sigma, or equivalent)
Demonstrated ability to analyze data and drive measurable operational improvements
Strong communication skills, including executive-level reporting and storytelling
Ability to work independently in a cross-functional, fast-paced environment
Strong analytical mindset with structured problem-solving approach

Nice To Haves

Six Sigma certification (Green Belt or higher) or Kaizen experience
Experience in plasma operations, healthcare logistics, or regulated environments
Proficiency in Power BI and/or Tableau
Working knowledge of SQL and advanced Excel
Experience building operational scorecards and dashboards
Strong critical thinking and problem-solving capability

Responsibilities

Serve as the single point of contact for client-facing operational performance and issue resolution
Translate client needs into clear, actionable operational priorities
Lead recurring performance reviews, scorecards, and business updates
Communicate performance trends, risks, and improvement opportunities
Own and track KPIs across service, cost, quality, and reliability
Identify performance gaps and lead root cause analysis
Partner with cross-functional teams to implement and sustain improvements
Ensure alignment with client expectations and service commitments
Lead and support continuous improvement initiatives across plasma operations
Apply Lean, Six Sigma, and process improvement methodologies
Facilitate process mapping, Kaizen events, and workflow optimization
Track and report operational and financial impact of initiatives
Partner with transportation teams on routing, network design, and carrier performance
Monitor KPIs such as on-time delivery, cost, and utilization
Support planning, exception management, and variability reduction
Build and maintain operational dashboards and scorecards
Ensure data accuracy and consistency across reporting
Provide actionable insights to drive decisions
Support ad hoc analysis tied to client and operational needs