(USA) Operations Manager - Service Shop (Transportation) Warranty

Walmart • Bentonville, AR

1d • Onsite

About The Position

The Operations Manager – Service Shop (Warranty) oversees warranty operations within a transportation service environment, ensuring accurate claims processing, compliance with manufacturer policies, and efficient service delivery. This role coordinates between service teams, vendors, and manufacturers to maximize warranty recovery while maintaining high standards of quality, cost control, and customer satisfaction.

Requirements

• Bachelor's Degree in Business or related field and 1 year experience supervising employees in heavy duty truck and trailer or equivalent maintenance experience OR Associate's Degree in Business or related field and 2 years experience supervising employees in heavy duty truck and trailer or equivalent maintenance experience OR 2 years experience as a Walmart Refurb/Service Shop Area Manager OR Diesel, automotive or heavy equipment maintenance technical certifications (e.g. ASE, Air Conditioning, DOT Brake, DOT Preventative Maintenance); and 2 years supervising employees in heavy duty truck and trailer or equivalent maintenance experience

Nice To Haves

• 1 – 3 years of supervisory experience
• Previous experience in the trucking and/or heavy machinery industry
• Previous warranty experience
• Proficient in AI and CoPilot
• Coachable and have positive energy
• General Maintenance
• Supervising Associates
• Transportation
• Bachelors: Business
• ASE Certification - Certification

Responsibilities

• Leading warranty operations through partnership, working directly with Equipment OEs and internal teams to establish best practices that improve recovery, compliance, and asset reliability
• Enabling and empowering field associates by developing standard work, training, and clear warranty guidance that integrates seamlessly into shop operations
• Owning warranty schedules and execution, ensuring coverage is understood, applied consistently, and supported across service locations
• Identifying opportunities and drive corrective actions using warranty data, field feedback, and root‑cause analysis to reduce repeat failures and improve outcomes

Benefits

• Incentive awards for performance
• 401(k) match
• Stock purchase plan
• Paid maternity and parental leave
• PTO
• Multiple health plans
• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Company-paid life insurance
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
• Walmart-paid education benefit program (Live Better U) for full-time and part-time associates
• Tuition, books, and fees are completely paid for by Walmart for Live Better U programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level