(USA) Operations Manager - ROC (Transportation) - Dispatch Operations Manager

Wal-Mart Transportation•Bentonville, AR

3d•Onsite

About The Position

The Transportation Command Center is a vital part of Walmart’s supply chain, ensuring the efficient and timely movement of goods from vendors to distribution centers and stores. As a Dispatch Operations Manager, you’ll own the day-to-day health and continuous improvement of our dispatch platform, translating real user issues into clear problem statements, prioritizing fixes with Product/Engineering, and turning insights into shipped improvements.

Requirements

Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field.
3+ years of experience in transportation, logistics, or operations management.
Strong communication, analytical, and problem-solving skills.
Experience leading incident triage and RCA for production systems, partnering with Product/Engineering to deliver fixes.
Ability to communicate complex system behavior in clear, non-technical terms to frontline teams and leaders.
Bachelor's Degree in a related field (e.g., Management, Logistics, Business Administration, Financial Management, Production/Operations Management) and 1 year experience in an operations/distribution/logistics/retail environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees OR 1 year experience as a Walmart Logistics Area or Operations Manager supervising, evaluating, mentoring, and developing associates; managing associate workload; and participating in the hiring and promotion of associates OR 1 year experience as a Walmart Logistics Load Manager OR 3 years experience in an operations/distribution/logistics/retail environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees

Nice To Haves

Passionate about teaching and training others.
Thrive in a fast-paced, high-change environment.
Fluent in dispatch/logistics platforms and move from analysis to shipped improvements.
Love analytics and RCA and can tell a clear, data-driven story that influences decisions.
High tolerance for change in leadership, strategy, and direction.
Independent thinker with strong problem-solving skills and a proactive mindset.
Experience managing budgets, P&L, and analyzing operational data.
Experience with dispatching or trip-planning platforms (driver assignment, workload stitching, route optimization).
Experience writing acceptance criteria/PRDs, running UAT, and measuring post-release impact.
Comfort with data analysis (Excel/Sheets, SQL, or BI tools) to quantify impact and support prioritization.

Responsibilities

Act as a self-starter who independently identifies opportunities and drives change.
Promote a culture of transparency, continuous improvement, and ethical standards aligned with Walmart’s values.
Translate field pain points into clear problem statements and acceptance criteria; prioritize with Product/Engineering and follow through to delivery.
Recommend tuning to dispatch/optimization cost factors (e.g., empty vs. incremental miles, time-to-assignment) to improve planning quality and reliability.
Lead initiatives to reduce empty miles, improve route efficiency, and lower transportation costs.
Identify inefficiencies and implement innovative solutions to enhance operations.
Champion automation by transitioning repeatable tasks into the dispatch platform and connected systems; promote exception-based management.
Promote exception-based management to enable strategic focus.
Create plain-language job aids/release notes and train users on new capabilities and process improvements.
Work with large datasets to extract insights, conduct root cause analysis (RCA), and tell compelling stories with data.
Condense multiple issues into clear problem statements with quantified impact; prioritize and drive resolution across sprints/releases.
Track KPIs (acceptance/utilization, planning reliability, time-to-assignment, SLA adherence) and sustain gains through follow-ups.
Collaborate with Operations and Logistics leaders, Product, Engineering, and Asset Management to align strategies and deliver outcomes.
Communicate updates and changes in clear, non-technical language to ensure smooth execution.
Lead incident triage and root-cause analysis (RCA); classify impact and drive fast mitigation with clear standard operating procedures (SOP’s).
Validate fixes in production and document one-best-way standards to prevent recurrence.
Maintain contingency playbooks and uphold SLAs (time-to-triage, time-to-mitigation, defect cycle time) for system stability.
Ensure compliance with Walmart’s policies, guidelines, and relevant regulations.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Walmart-paid education benefit program (Live Better U) for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.