Operations Manager - Residential

WM•Oakland, CA

11d•Onsite

About The Position

This role is responsible for the onboarding, development, coaching, mentoring, and performance management of all drivers and helpers. The position requires establishing and maintaining positive relationships with all front-line employees, with the majority of the day spent in the field with these employees.

Requirements

Associate's Degree (accredited) or in lieu of a degree, High School Diploma (accredited) and two (2) years of relevant work experience
Must be at least 18 years of age
Legally eligible to work in the country where the position is located
Valid Driver's License

Nice To Haves

Successful completion of the WM Operations Manager Trainee program

Responsibilities

Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
Meeting with new frontline employees daily to ensure consistent communication and support of onboarding
Providing timely and consistent touchpoints with frontline employees
Regular review of best practices to enhance daily performance
Focusing on understanding and progress of frontline employee career goals
Identifying and addressing improvement opportunities and collaborating with frontline employees to ensure continued success
Actively practicing and seeking feedback on coaching conversations
Leading by example to ensure safety practices are paramount with each employee and teaching and developing an understanding of the WM Way
Conducting Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining
Documenting and maintaining records required by regulatory agencies such as the Department of Transportation
Reviewing and auditing documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate
Visiting customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate