Operations Manager, Provider Enrollment - Missouri

Gainwell Technologies LLC•Any city, OH

26d•$95,000 - $121,700•Hybrid

About The Position

Gainwell is seeking an experienced Operations Manager to lead Provider Enrollment operations supporting healthcare clients. The role oversees daily contact center operations, develops leaders, strengthens client relationships, and drives continuous improvement in quality, service delivery, and operational performance. The manager works with internal and external stakeholders to address business challenges, improve processes, and ensure delivery against contractual commitments. This hybrid role is based in Jefferson City, Missouri; candidates must reside in Missouri and work onsite three to four days per week. Occasional travel may be required.

Requirements

Bachelor's degree or an equivalent combination of education and experience.
At least five years of experience leading healthcare operations, contact center operations, or business operations.
At least five years of experience leading managers, supervisors, or large operational teams in a performance-driven environment.
Experience managing operational performance through KPIs, SLAs, workforce planning, budgets, client relationships, and continuous process improvement.
Strong leadership, communication, analytical, and problem-solving skills, including the ability to influence stakeholders and lead cross-functional initiatives.
Must reside in Missouri and be willing to work onsite three to four days per week.

Nice To Haves

A degree in Business Administration, Healthcare Administration, Information Technology, or a related field is preferred.

Responsibilities

Lead day-to-day Provider Enrollment contact center operations and ensure service levels, quality standards, operational KPIs, and contractual commitments are achieved.
Build, coach, and develop managers, supervisors, and frontline employees, fostering accountability, collaboration, and continuous improvement.
Partner with clients and internal stakeholders to resolve operational challenges, strengthen relationships, and deliver strong service and business outcomes.
Analyze performance metrics, improve business processes, manage budgets, and optimize workforce planning to improve quality, efficiency, and cost effectiveness.
Lead strategic initiatives, operational implementations, and cross-functional partnerships that support business growth, innovation, and long-term client success.
Collaborate with clients, business partners, and leadership to achieve contractual performance goals.