Operations Manager, Patient Programs (Remote)

Sentrex Health Solutions • ,

10d • Remote

About The Position

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

The Operational Manager is responsible for supporting Program Managers by providing operational leadership, project coordination, and process oversight across client portfolio patient support program portfolios. This role ensures consistency in program execution, facilitates cross-functional collaboration, manages change initiatives, and drives continuous process improvement. The Operational Manager serves as a key liaison between the client and internal stakeholders, ensuring CRM projects, operational enhancements, training initiatives, and change requests are effectively communicated, coordinated, and implemented. The role is also responsible for identifying opportunities to enhance operational efficiency, standardize best practices, and deliver meaningful insights that support both client objectives and program performance.

Requirements

• Post-Secondary degree or diploma in Health Science
• 2-3 years of management experience
• 3+ years of experience in the biopharmaceutical/pharma / healthcare industry
• Strong knowledge and understanding of PSP
• Strong leadership and management skills to effectively lead and motivate team
• Problem-Solving and analytical skills to identify and address challenges
• Highly organized and efficient
• Experience in coordinating/managing projects
• Enjoys working in a fast-paced environment
• Highly collaborative with effective and practical communication skills
• Can work on multiple projects simultaneously with competing deadlines
• Collaborative with a positive disposition
• Knowledge of Salesforce Platform
• Comfortable in speaking with various levels of management

Nice To Haves

• Previous involvement in managing healthcare or specialty drug programs is an asset
• Bilingual: English and French an asset
• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Responsibilities

• Serve as a key operational partner to Portfolio Program Managers across all client programs.
• Provide coordination and oversight of cross-portfolio initiatives to ensure consistency, alignment, and successful execution.
• Support Program Managers in the planning, implementation, and communication of client-driven projects, process changes, and operational enhancements.
• Ensure timely follow-up and execution of action items, deliverables, risks, and dependencies across portfolios.
• Facilitate collaboration between Program Managers, Operations, Training, Quality, Technology, and Client teams to achieve program objectives.
• Assist in developing operational strategies that support portfolio growth, client satisfaction, and program performance.
• Identify common challenges and opportunities across portfolios and implement standardized solutions to improve efficiency and service delivery.
• Provide operational insights, reporting, and recommendations to support Program Managers in decision-making and client discussions.
• Support governance activities, including meeting coordination, action tracking, project updates, and status reporting.
• Act as a central point of coordination to ensure alignment of priorities, resources, and operational initiatives across all programs.
• Other duties as assigned by your manager

Benefits

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree