Operations Manager (Outbound)

Cardinal Health•Elgin, IL

36d

About The Position

The Manager, Warehouse Operations Inbound oversees the building's inbound processing, including receiving, put away, and returns to achieve operational efficiency and safety. Through successful operational and people management, this job delivers on the business unit's short-term goals, improves profitability, and develops the business unit's warehouse talent. This job also responds to urgent customer needs or supply disruptions to ensure customer commitments are fulfilled.

Requirements

8-12 years of experience, preferred
Bachelor's degree in related field, or equivalent work experience, preferred
Manhattan (WMS) experience, highly preferred
Lean Six Sigma experience, preferred
Manages department operations and supervises professional employees, front line supervisors and/or business support staff
Participates in the development of policies and procedures to achieve specific goals
Ensures employees operate within guidelines
Decisions have a short term impact on work processes, outcomes and customers
Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
Interactions normally involve resolution of issues related to operations and/or projects
Gains consensus from various parties involved

Responsibilities

Oversees daily inbound processing operations including receiving, put away, and returns. Ensures operations are in compliance to the business unit's standard operating procedures and implements operational changes cascaded from the Site Director.
Directs people management processes for the warehouse, including staffing, training and development, and talent management for 30-70 staff. Recognizing the employees' diverse skillsets and levels of experience, provides motivational leadership and champions a culture of high performance, learning, and safety.
Responds to disruptions in inbound processing and ensures that customer commitments are fulfilled. Communicates with Sales and Customer Service teams within the business unit to understand customer concerns and makes adjustments to operations and people resources in response.
Manages all safety trainings and procedures for warehouse operations, ensuring that operations are in compliance with safety regulations and best practices. Applies knowledge of warehouse safety to continuously and proactively mitigate risks.
Monitors performance and productivity metrics and reports on operational outcomes to Site Director.