Operations Supervisor, Outbound

Riverstone Logistics•Lubbock, TX

11d

About The Position

The Operations Supervisor, Outbound is responsible for overseeing all aspects of the outbound functions within a warehouse. The supervisor will help lead daily operations related to motor carrier compliance, route planning and monitoring, and customer/client service. This position requires a proactive and hands-on approach, with time spent both on the warehouse floor and in the office.

Requirements

High School Diploma/GED or equivalent required
Strong people and operations supervisory skills
Experience utilizing Microsoft Office products (Excel, Teams, etc.)
Excellent verbal and written communications skills
Excellent interpersonal skills
Excellent customer service skills, including conflict resolution
Ability to adapt to changes in a fast-paced environment
Ability to embrace new technology

Nice To Haves

Operations or final mile delivery experience preferred

Responsibilities

Oversee day-to-day delivery operations, including the monitoring of delivery activity as it relates to evaluation of motor carrier needs and customer service in accordance with agreed quality and production standards of the client
Lead and participate in active route monitoring daily
Assist Outbound Manager and GM with morning stand up and daily carrier communications
Assist Outbound Manager and GM in the processing of carrier settlements
Assisting Outbound Manager with recruiting and onboarding of motor carriers
Ensure that all client customers are contacted regarding delivery timeframes, delays, and any other pertinent information as it relates to their deliveries
Assist with audits and ensure returns processes align with RLX and client-specific requirements
Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed-upon communication mechanism
Serve as a main point of contact for escalations from the client
Schedule orders and notify the customer of their time windows for next day delivery
Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and holds their team to the same standards
Process and monitor claims through the client portal
Identify and escalate process discrepancies, including motor carrier compliance concerns
Perform other duties as assigned (may vary based on client requirements)