Inbound/Outbound Operations Coordinator

Flexcar • Larchmont, NY

2d • $30 - $32 • Onsite

About The Position

Join a dynamic startup poised for growth and innovation in the mobility sector. Flexcar is the first and only zero down, month-to-month car lease. Currently active in four markets and expanding rapidly, Flexcar is pioneering a new category in the $90 billion automotive industry. As a key player in our launch, you will be at the forefront of customer experience, driving operational excellence while collaborating with C-Level executives and cross-functional teams. At Flexcar, we don’t sell cars. We sell freedom. Freedom from car loans. Freedom from used car salesmen, insurance agents, and car mechanics. Freedom to cancel anytime. Freedom to drive any car, anytime. The Inbound/Outbound Operations Coordinator will oversee a dynamic business area responsible for vehicle preparation (Quality Assurance), inbound and outbound lot flow and vehicle shuttling as well as on-time delivery and order readiness. This role encompasses the supervision of 3p vendors (cleaning and shuttling) as well as a team of on-site operations specialist who are responsible for start to finish flow of infleets and overall lot flow.

Requirements

• Experience: 3-5 years of operations management, preferably in vehicle operations/service; prior P&L ownership experience is a plus.
• Educational Background: Bachelor's degree in Operations Management or related fields is advantageous.
• Communication Skills: Exceptional ability to communicate across all levels of leadership and with cross-functional teams, including facilities, real estate, and product teams.
• Flexibility & Resilience: Willingness to cover all operational hours, including evenings, weekends, and holidays, with the ability to adapt quickly to changing business demands.
• Physical Requirements: Ability to carry tools and equipment (up to 50 lbs.) and work outdoors in varying weather conditions.
• Travel: Willingness to travel to all locations within the market as needed.

Responsibilities

• Masterfully coordinate complex, time-sensitive tasks by developing and executing plans that guarantee all orders are prepared on schedule and consistently exceed quality standards.
• Oversee the efficient movement of high vehicle volumes between primary and auxiliary lots as well as satellite pickup locations, ahead of deadlines.
• Proactively inspect product quality, and deliver exceptional results with minimal supervision.
• Ensure all vehicles flow through designated lot-flow and are made orderable as soon as possible.
• Resolve large-scale operational challenges swiftly, ensuring every commitment is met with precision.
• Directly manage member satisfaction metrics focused on vehicle quality, taking accountability for outcomes.
• Oversee budgets for shuttling and cleaning operations, leveraging third-party teams for optimal resource utilization and process efficiency.
• Ensure timely processing of infleets and inbound vehicles through our lot-flow process.
• Drive performance by ensuring operations specialists and third-party vendors consistently achieve SLA benchmarks.
• Foster continuous professional growth through structured feedback and dedicated coaching, uplifting team capability and engagement.
• Build and maintain strategic partnerships with vendors to minimize costs and accelerate turnaround times.
• Deliver actionable feedback, collaborating closely to elevate product quality and achieve the highest level of member satisfaction.
• Conduct thorough analysis of site performance metrics, pinpoint operational gaps, and implement targeted action plans that deliver measurable improvements.
• Use data insights to inform decision-making and optimize processes for sustained success.

Benefits

• Rest & Relax! Potential to accrue 80 hours of PTO your first year, and up to 120 hours in later years plus multiple company paid holidays and 40 hours of Sick time.
• Save for Your Future! 401(k) with company match from day one of hire
• Excellent, low-cost healthcare coverage including: medical, dental, vision, eligibility day one
• Drive a Flexcar! Discounted employee rate on Flexcar products and no annual membership fee
• Weekly Pay
• Uniforms and other amazing perks!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level