Operations Manager, Onsite Events

Maritz•San Bruno, CA

1d•$100,000 - $110,000•Onsite

About The Position

Where Human Connection Fuels Possibility At Maritz, decades of innovation and perseverance have built more than just a strong reputation — they’ve shaped a culture where human connection and collaboration are at the heart of everything we do. Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource. Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact. And we’ve brought this human-first design inward – intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business. That’s why we’ve created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being. We have a passion for excellence and genuine care for the people making it possible. Directs and coaches the activities of assigned personnel to ensure all customer service levels and deliverables pertaining to accounts assigned are achieved. Provides comprehensive leadership to clients, overseeing sourcing and planning of programs, providing client and team support and training, and managing special projects.

Requirements

Bachelor’s degree or equivalent experience in a related field.
5+ years of experience in meeting/event planning or hotel catering/convention sales.
Strong knowledge of event program management and budget maintenance.
Proven ability to lead teams and projects, including coaching and developing direct reports.
Experience building and maintaining client relationships while managing multiple priorities.
Excellent communication skills, both written and oral.
Proficiency in G Suite and ability to learn new technology quickly.

Nice To Haves

CMP (Certified Meeting Professional) Certification.
Prior experience in incentive, association, or corporate event planning.
Prior experience leading direct reports.
Background in promoting organizational change and efficiency.

Responsibilities

Direct and support assigned team members in sourcing, planning, and executing client meetings and events.
Lead team meetings to review productivity, deliverables, and service levels while promoting best practices and industry trends.
Act as a subject matter expert (SME) to ensure consistency and training across the team.
Works 1:1 with employees to identify areas of improvement, growth and opportunities.
Reviews, tracks and/or approves vacation time, expense reports, payroll, time and other employee systems for direct reports
Participate in client meetings to review operational processes, resolve challenges, and maintain satisfaction.
Manage relationships with service partners (Catering, Facilities, AV, Security, Transportation, etc.) to ensure alignment and quality.
Oversee implementation of SOPs, process improvements, and metric tracking for assigned teams.
Manage special projects and provide backup support for the Director of Operations as needed.