Operations Manager - Off Cycle Reconciliations

U.S. Bank • Milwaukee, WI

10d • Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. We are hiring an Operations Manager that directly and through staff, manages and coordinates the operational activities for Off Cycle Reconciliations. The Operations Manager ensures quality service and effective operations support for all assigned internal and external customers. Leads high performance teams of both entry level and skilled professionals by setting goals, providing ongoing feedback, measuring progress while recognizing success and building accountability with employees. Oversees adherence to corporate policies and procedures and ensures compliance with applicable laws and regulations within area of responsibility. Participates in the review and improvement of operational systems and procedures relevant to assigned units.

Requirements

• Bachelor’s degree, or equivalent work experience
• Typically five or more years of relevant experience

Nice To Haves

• Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s)
• Understanding of applicable Federal and State laws and regulations
• Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable
• Good organizational, managerial and project management skills
• Well-developed customer relations skills
• Excellent interpersonal and verbal and written communication skills
• Excellent supervisory and management skills
• Ability to manage multiple tasks

Responsibilities

• Oversee a team responsible for specialized reconciliation, balancing, and exception management activities within Wealth, Corporate, Commercial and Institutional Banking Operations (WCIBO)
• Lead and develop a team of approximately 9–10 employees located across two sites.
• Support daily operations related to off-cycle reconciliation and balancing activities performed on weekly, monthly, and quarterly schedules.
• Provide coaching, guidance, and accountability to team members while fostering a collaborative and inclusive work environment.
• Conduct performance, development, and employee engagement conversations.
• Learn and understand team processes, workflows, and operational requirements to effectively support the team's success.
• Review operational processes and identify opportunities to improve efficiency, reduce risk, and enhance controls.
• Partner with stakeholders and business partners to resolve operational exceptions and support issue resolution efforts.
• Promote consistency and alignment across teams, processes, and operating practices.
• Support ongoing operational initiatives, including process improvement and automation efforts.
• Develop an understanding of bonds and money market instrument (MMI) operational activities and support the team in those functions.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level