Operations Manager, MN Clinical Operations - Pediatrics; SGV

Cedars-Sinai•Pasadena, CA

About The Position

The Cedars-Sinai Medical Network is committed to helping primary care and specialist physicians provide excellent care to all their patients, who benefit from convenient access to primary and specialty care physicians and seamless coordination of care between them. As a part of Cedars-Sinai, our physicians and staff are partners in quality health care from a medical center that is consistently recognized as one of the finest hospitals in the country. For the 8th consecutive year, we have been named one of the top 20 Physician Groups in Southern California by Integrated Healthcare Associates (IHA). The Manager, MN Clinical Operations supports the safe and effective delivery of patient care services in the Cedars-Sinai Medical Care Foundation. Is responsible for daily operations of the clinical operations team, clinical education, supervision and development of staff, performance improvement, and enhancement of the profitability of assigned areas. Participates in Foundation support initiatives. Assures compliance with all regulatory agency requirements.

Requirements

Clinical competencies
Passion for highest quality and patient satisfaction
Expert knowledge, clinical skills and critical thinking
Experience with electronic medical records
Ability to train new staff on EMR
Ability to implement new EMR functionality
Ability to provide ongoing direction for EMR system utilization
Strong customer relationship skills
Ability to identify and respond to customer needs
Ability to manage and delegate responsibilities
Ability to oversee daily operations
Ability to apply shared governance model and Lean principles
Ability to participate in interviewing, hiring, and evaluation
Ability to develop goals and operations/business plans
Ability to establish and maintain patient care standards
Ability to plan, implement, evaluate, and document orientation and appraisal processes
Ability to conduct formal and informal evaluations of staff competency
Ability to determine staff educational needs
Ability to provide structured assistance in areas needing improvement
Ability to assist in budget development and management
Ability to cultivate and maintain strong customer relationships and rapport with stakeholders and/or client groups
Ability to identify and respond appropriately to both internal and external customer needs utilizing available resources
Ability to act as a team lead, oversee work of others, assign or allocate work, and ensure tasks are completed according to deadlines and quality standards.

Responsibilities

Leads staff, assigns and delegates responsibilities within the scope of practice to the appropriately licensed and unlicensed health care providers as indicated. Oversees daily operations and leads department applying shared governance model and Lean principles of management.
Uses expert knowledge, clinical skills and critical thinking in managing daily delivery of support services assuring implementation of the appropriate clinical processes and coordinating/promoting an interdisciplinary team approach.
Participates in the interviewing, hiring, evaluation and human resource management functions of the staff.
In collaboration with the Director of Clinical Operations, develops goals and operations/business plans for clinical operations specifically, and as a component of the continuum of care within CSMCF.
Establishes and maintains patient care standards and assures that patient care functions are completed safely and effectively.
Assures that Nursing Standards of Practice and best practices are implemented.
Plans, implements, evaluates and documents the orientation and appraisal processes for the clinical operations staff.
Conducts formal and informal evaluations of staff competency, determining staff educational needs, and providing structured assistance in areas needing improvement.
Acts as an expert of the electronic medical record, training new staff, implementing new functionality and providing ongoing direction for system utilization.
Assists the Senior Manager, MN Clinical Ops in developing and managing the budget for responsible services.
Cultivates and maintains strong customer relationships and rapport with stakeholders and/or client groups
Identifies and responds appropriately to both internal and external customer needs utilizing available resources
Acts as a team lead to include overseeing the work of others, assigning or allocating work to team, and ensuring tasks are completed according to deadlines and quality standards.