Operations Manager - Medium Voltage

Ameresco

5d•$111,000 - $161,500•Remote

About The Position

Ameresco, Inc. is a leading energy solutions provider focused on helping customers reduce costs, enhance resilience, and decarbonize. The Operations Manager – Medium Voltage is a new role responsible for establishing and leading the company's Medium Voltage Operations & Maintenance Department. This position will build the department from the ground up, including hiring and developing crews, creating operating procedures, and managing the execution of work across the national Solar PV and Battery Energy Storage System (BESS) portfolio. A key objective is the phased internalization of medium voltage maintenance work currently outsourced to third-party contractors, aiming for 95-100% internal execution within five years. The role also serves as the internal subject matter expert for medium voltage systems and will oversee any remaining third-party subcontractors. This is a remote position, with a preference for candidates located in the Northeast to facilitate coverage of Ameresco's Medium Voltage projects.

Requirements

Subject matter expert for all things medium voltage.
Ability to provide technical guidance to Operations, Asset Management, and field teams.
Experience managing and evaluating third-party MV subcontractors.
Ability to remotely review and assess subcontractor-reported issues, testing reports, and deliverables.
Ability to make professional recommendations on next steps based on subcontractor findings.
Technical point of escalation for complex or ambiguous MV issues.
Experience overseeing scheduling, dispatch, and execution of medium voltage preventative and corrective maintenance.
Knowledge of OSHA, NFPA 70E, and site-specific safety and regulatory requirements.
Experience managing crew travel logistics and regional coverage optimization.
Experience maintaining accurate, timely records of work orders, inspections, findings, and recommendations within a CMMS platform.
Experience performing equipment reviews to identify critical spare parts.
Experience sourcing, procuring, and stocking components.
Experience establishing and enforcing a safety culture.
Experience conducting safety reviews and field audits.
Ensuring technicians maintain current certifications, PPE compliance, and training requirements.
Experience designing and managing training roadmaps.
Experience overseeing apprenticeship programs.
Experience conducting skills matrix assessments and competency evaluations.
Experience developing succession plans and mentoring team members.
Experience owning an annual operating budget.
Experience tracking and reporting cost avoidance and net savings.
Experience managing fleet, tooling, and consumable budgets.
Willingness to participate in or oversee an on-call rotation for 24/7 emergency response, including weekends and holidays.
Ability to perform other duties as assigned.

Nice To Haves

Candidate preferably lives in the Northeast.

Responsibilities

Lead the phased hiring plan from the initial three-person crew through the full 21-person department over five years.
Develop Standard Operating Procedures (SOPs), Method of Procedures (MOPs), Job Hazard Analyses (JHAs), and quality management systems for all medium voltage work types.
Manage the phased transition of medium voltage work from third-party contractors to internal crews, ensuring no degradation in client service levels.
Develop and manage relationships with preferred third-party MV contractors retained for surge capacity and specialty work.
Serve as Ameresco's internal subject matter expert for all things medium voltage, providing technical guidance to Operations, Asset Management, and field teams.
Manage and evaluate the performance of third-party MV subcontractors performing work not yet internalized, including scope, quality, and responsiveness.
Remotely review and assess subcontractor-reported issues, testing reports, and deliverables (e.g., DGA results, relay test reports, infrared scans, cable test results) to validate findings and identify discrepancies.
Make professional recommendations on next steps based on subcontractor findings, including repair versus replace decisions, escalation of critical issues, and prioritization of corrective action.
Serve as the technical point of escalation for complex or ambiguous MV issues identified by internal crews or subcontractors.
Oversee scheduling, dispatch, and execution of all medium voltage preventative maintenance (PM) and corrective maintenance (CM) service requests nationwide.
Ensure compliance with OSHA, NFPA 70E, and site-specific safety and regulatory requirements across all crews and regions.
Manage crew travel logistics and regional coverage optimization as the department expands from the Eastern and Mid-Atlantic region to nationwide coverage.
Own all department Key Performance Indicators (KPIs).
Maintain accurate, timely records of all work orders, inspections, findings, and recommendations within Ameresco's CMMS platform, AssetPlanner.
Perform initial onboarding and quarterly review of all operating MV equipment across Ameresco-owned and client-owned projects to identify critical MV spare parts required to support system operation.
Source, procure, and stock components which are common across the fleet.
Update IMS.
Establish and enforce a zero-tolerance safety culture across all crews, targeting zero recordable incidents.
Conduct quarterly safety reviews and unannounced field PPE and lockout/tagout (LOTO) compliance audits.
Ensure all technicians maintain current certifications, PPE compliance, and training requirements.
Design and manage the department's training roadmap in partnership with AVO Training Institute, SEL University, and OEM training providers.
Oversee the structured apprenticeship program, including required on-the-job training hours for advancement.
Conduct annual skills matrix assessments and competency evaluations across all technician tiers.
Develop succession plans and mentor Lead Technicians and other high-potential team members to build a leadership pipeline within the department.
Own the department's annual operating budget.
Track and report third-party cost avoidance and net savings against the department's financial plan.
Manage fleet, tooling, and consumable budgets, including vehicle procurement and replacement planning.
Participate in or oversee an on-call rotation to support 24/7 emergency corrective maintenance response, including availability on weekends and holidays as needed.
Perform other duties as assigned by the Senior Director of Operations.