Operations Manager - Maintenance

Tricon Residential•Phoenix, AZ

1d•Onsite

About The Position

The Operations Manager leads and optimizes team performance to achieve target metrics and goals. This role enforces compliance with schedules, policies, and procedures, providing training and quality control, and managing inventory and vehicle upkeep. The Operations Manager ensures effective communication, monitors key performance indicators, and collaborates cross-functionally to enhance operations and resident experience.

Requirements

Prior property management experience
Ability to analyze multiple data sets and make sound business recommendations accordingly
Collaborative, team player
Ability to think critically and solve problems
Excellent time management skills
Adaptable to change and forward thinking
Excellent communication skills both written and verbal
Ability to work well using mobile office electronic tools and systems
Basic accounting and math skills, excellent analytical skills
Excellent Customer Service Skills required
Desire for continuous development
BA/BS preferred or equivalent experience
At least 5 years of residential management, single-family home preferred
Demonstrated attention to detail
Basic financial acumen

Nice To Haves

Knowledge of Yardi

Responsibilities

Understand the markets target metrics, goals, and overall vacant portfolio performance in order to direct the team appropriately and drive results
Enforce/Manage team compliance with schedules, policies, processes, and procedures to ensure optimal performance and a consistent customer experience
Act as a training and quality control resource to ensure proper workflows for all market AMM-O’s and maintenance coordinators, that handle occupied work orders, etc.
Ensure that all inventory related to van stock and supplies is monitored and optimized for performance
Monitor daily driving behavior of occupied technicians to maintain proper upkeep of company vehicles
Forecast/Manage Occupancy Timelines, and manage the Acquisition and Disposition Processes
Ensure that all team members are properly trained and that they have the appropriate tools to succeed
Display exceptional knowledge of Tricon’s policies, processes, and initiatives
Alert all appropriate management/parties immediately of any potential habitability/legal/escalated resident concerns/HR issues
Communicate promptly and effectively any company updates, financial results, and new objectives with team members
Collaborate with and support the Centralized Review team on project review
Scrub all appropriate daily/weekly/monthly reporting for accuracy
Work collaboratively with Operations Manager Vacant to ensure all team timelines, expectations, standards and goals are met, and to provide support and assist with communication when needed to ensure the team functions cohesively to achieve results and prevent gaps in resident experience
Audit SODA/scope documents for accurate resident chargebacks
Create a clearly defined roadmap for team members to assist them in meeting company expectations and to achieve their personal goals
Hold self and team accountable to all budgets, goals, metrics and company initiatives as well as demonstrate Tricon Guiding Principles in all interactions
Provide excellent customer service to both internal and external customers, going above and beyond the requirements of role to exceed company standards
Collaborate cross-functionally with other departments to resolve issues, provide insight and creative solutions, and give feedback on current processes/tools when needed