Operations Manager - Lockbox
About The Position
Join the Wholesale Lockbox team and lead a high-volume payment processing operation at our St. Paul site. In this key leadership role, you'll oversee a team of managers, ensure critical production deadlines are met within a 24-hour service commitment, and drive operational excellence across multiple locations. You'll partner with leaders across the business to improve processes, increase efficiency, and deliver exceptional service while fostering an engaging, high-performing culture. This is a unique opportunity to make a direct impact on employee development, client experience, and the success of one of the organization's largest lockbox sites.
Requirements
- Bachelor’s degree, or equivalent work experience
- Typically five or more years of relevant experience
Nice To Haves
- Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s)
- Understanding of applicable Federal and State laws and regulations
- Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable
- Good organizational, managerial and project management skills
- Well-developed customer relations skills
- Excellent interpersonal and verbal and written communication skills
- Excellent supervisory and management skills
- Ability to manage multiple tasks
Responsibilities
- Lead a high-volume payment processing operation.
- Oversee a team of managers.
- Ensure critical production deadlines are met within a 24-hour service commitment.
- Drive operational excellence across multiple locations.
- Partner with leaders across the business to improve processes, increase efficiency, and deliver exceptional service.
- Foster an engaging, high-performing culture.
- Make a direct impact on employee development, client experience, and the success of one of the organization's largest lockbox sites.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- Pension
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What This Job Offers
Job Type
Full-time
Career Level
Manager
