Operations Manager IV

Terracon•Lynnwood, WA

5d•Onsite

About The Position

Terracon is seeking an Operations Manager for its Seattle, Washington office. This role involves leading a growing A/E/C consulting team and strengthening the company's 'Best at People' culture by building an inclusive, caring, high-performing team, mentoring leaders, and creating an environment for employee-owners to do their best work. The Operations Manager will lead a large office of over 110 employee-owners across geotechnical, environmental, and construction materials testing/special inspection services. The position is responsible for safe, profitable growth by translating regional strategy into local execution, partnering with local leaders to develop business plans, expand services, strengthen client relationships, and ensure operational excellence. This role supports Terracon's employee-owned culture and long-term success within a 100% employee-owned organization.

Requirements

Bachelor’s degree and 10 years’ practice experience. Or, in lieu of a degree, a minimum of 12 years’ related experience.
Prior A/E/C management experience is preferred.
Valid driver’s license with acceptable violation history.

Nice To Haves

Certification or licensure in field of expertise.

Responsibilities

Lead the Puget Sound area, including two offices in the northern Seattle metro area and a satellite location in Tacoma, supporting more than 110 employee-owners across geotechnical, environmental, construction testing/special inspection, and administrative teams.
Translate Terracon’s Vision and Strategic Plan into local business priorities, clear goals, and disciplined execution.
Develop and execute the annual office business plan, with accountability for safe, profitable growth, client development, and operational excellence.
Champion Terracon’s Best at People culture by fostering an inclusive, caring, high-performing workplace where employee-owners feel supported, valued, and empowered to grow.
Mentor and develop current and emerging leaders, while ensuring supervisors actively coach, support, and grow their teams.
Partner with department managers and technical leaders to align staffing, workload, and expertise with project needs, growth opportunities, and client commitments.
Lead and direct business development efforts in partnership with marketing, client development, and technical teams, including strategic pursuits and large proposals across service lines.
Oversee profit/loss performance, project management, quality, safety, utilization, employee supervision, client relations, and new business development.
Communicate area progress to leadership, including business development, project schedules, employee management, safety, financial results, and equipment, facility, or organizational needs.
Promote thoughtful innovation and continuous improvement that strengthen client service, operational efficiency, and long-term growth.
Develop awareness of project-related risks, apply company risk policies, and help teams proactively protect Terracon and its clients.
Strengthen Terracon’s IIF Safety Culture locally by communicating safety expectations, modeling safe behaviors, and ensuring accountability for safety initiatives, rules, and guidelines.
Promote continuous quality monitoring and improvement on projects, ensuring best practices are followed and managers are accountable for quality control standards.