Operations Manager, Integrated Customer Solutions (Fly in/Fly out - 14/14)

Grainger Businesses • Edmonton, AB

7d • CA$76,880 - CA$105,710 • Onsite

About The Position

Reporting to the Market Manager, the Operations Manager, ICS will work at the Customer Facility providing day-to-day strategic leadership in building a high performing, engaged team who delivers service excellence, profitable sales growth, continuous improvement, to support Grainger Canada’s customer, and the contractors on site.

Requirements

• Completion of post-secondary education, preferably in business management or equivalent work experience
• Proven experience of effective coaching, team building, recruitment, training and development of a team, coupled with a hands-on management approach
• Strong leadership qualities with good communication, customer service, and interpersonal skills
• Proven skills in time management and ability to priorities tasks within a fast-paced environment
• Proficient computer skills and aptitude

Nice To Haves

• Knowledge of industrial and/or safety products is preferred
• Understanding of local customer and market dynamics and requirements would be considered an asset

Responsibilities

• Demonstrates, excels and leads front line team members in their understanding and commitment to the Grainger Principles.
• Supervise and lead the frontline SSR’s in day-to-day operations to drive an exceptional customer experience
• Supervise and manage team, including recruiting, training, motivating, and conducting the performance excellence program
• Work with the SSR team with the preparation of customer quotes, contracts, and advise on pricing strategies
• Monitor team member productivity and motivate team to reach company goals and objectives
• Completion of BBSO with team members
• Ensure compliance to the EHS plans and policies at site
• Ensure Team Member training is completed as per customer and Grainger requirements and the training records are retained/up to date and documented on the Training Matrix
• Ensure incidents are reported as per the customer onsite process
• Ensure team members are abiding by the best practices including housekeeping practices, inspections, completing FLHA’s - supervisors/managers are reviewing and signing off on the FLHA’s and records are retained at locations as per the company record retention schedule.
• Ensure Life Saving Rules are communicated to all team members and ensuring all team members are following the Life Saving Rules
• Ensure customer and Grainger EHS policies, procedures and guidelines, notices and bulletins are communicated and practiced/followed by all team members
• Ensure compliance of workforce with provincial regulations, codes and approved Grainger Canada operating practices
• Monitor productivity to ensure team members are achieving operational KPI’s
• Participate in cadence of virtual and in-person meetings with customer business units to manage overall performance of the program
• Work directly with customer on requirements within respective area (IE product additions to tool cribs/stores, New vending/VMI opportunities)
• Engage Market and Program Manager for support on larger initiatives with customer
• Work with GCAN Manufacturer Partners to coordinate tool crib visits with intentions of providing hands on product knowledge and training sessions with frontline team
• Assist / guide new business installations from project management perspective
• Liaise with national scanning and build center teams
• Implement KeepStock solutions and provide ongoing support for customers and SSRs
• Work with Branch Manager Onsite Operations to observe all aspects of the customer’s operations looking for opportunities to right-size solutions and improve ROI
• May participate in Continuous Improvement (CI) Team meetings and CI on-site initiatives as required
• Answer customer concerns with pricing, procurement, delivery, and product promoting Private Brands, NTS and eCommerce channels whenever possible
• Maintain a well-rounded knowledge of products sold and transacting channels
• Promote Company products and services to customers and provide substitutions where required
• Contribute to the preparation/execution of annual operating plan including profitable sales, gross margins, expenses and earnings
• Support Branch Manager in leading the 5S process to clean and optimize the branch. Utilize company best practices
• Prepare reports on an as needed basis to provide information to Branch Manager and provide management communication through Daily Service Meetings
• Maintain knowledge and ensure compliance of WHMIS, Transportation of Dangerous Goods Act, WCB/WSIB, and all related governing legislation
• Other duties and responsibilities as required for the position

Benefits

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree