UNIV -Operations Manager - Insurance Services

Medical University of South Carolina•Charleston, SC

1d•Onsite

About The Position

The Operations Manager, Insurance Services provides essential administrative, operational, and programmatic support to the Insurance Services functions across the MUSC Enterprise. This role supports day to day operations through claims support, RMIS administration, human resources coordination, budgetary tracking, and office management. The position is critical to maintaining accurate data, efficient workflows, and reliable operational support for enterprise insurance programs.

Requirements

Associate’s or Bachelor’s degree in business administration, healthcare administration, insurance, risk management, or a related field; or equivalent experience.
5 years of administrative or operational support experience, preferably in insurance, risk management, healthcare, or a complex enterprise environment.
Demonstrated experience with data tracking systems or RMIS platforms.
Strong proficiency in Microsoft Office and enterprise information systems.
Excellent organizational skills with high attention to detail and data accuracy.
Ability to manage multiple priorities independently in a fast‑paced environment.
High level of professionalism, discretion, and confidentiality.
Clear written and verbal communication skills.

Nice To Haves

Experience administering an RMIS platform.
Familiarity with healthcare insurance programs, claims processes, and academic medical systems.
Experience supporting budgeting or financial tracking functions.

Responsibilities

Provide administrative and operational support for enterprise insurance and claims activities, including intake, documentation, tracking, and status updates.
Support maintenance of organized claim files, logs, and supporting documentation across multiple insurance lines (e.g., general liability, professional liability, workers’ compensation, property, auto, and disaster-related claims).
Assist with coordination between internal stakeholders, brokers, carriers, third‑party administrators, and legal counsel.
Manage day-to-day office operations, including scheduling, document management, correspondence, and meeting coordination.
Maintain departmental policies, procedures, and reference materials.
Support office supply procurement, technology needs, and vendor interactions in absence of Administrative Coordinator.
Serve as the department’s RMIS (Risk Management Information System) administrator, ensuring accurate, timely, and complete data entry and maintenance.
Manage user access, system configurations, data integrity, and routine system updates in coordination with IT, hospital risk partners, and RMIS vendors.
Generate standard and ad hoc RMIS reports, dashboards, and data extracts to support insurance, claims, and leadership reporting needs.
Troubleshoot basic system issues, coordinate enhancements, and support system training and documentation.
Track departmental budgets, invoices, premium payments, assessments, and expenses; reconcile financial records and identify discrepancies.
Assist with preparation of budget summaries, forecasts, and financial reports for leadership review.
Support payment processing and documentation for insurance programs, claims-related expenses, and vendor services where needed and in the absence of the Administrative Coordinator.
Prepare routine operational reports, summaries, and tracking tools using RMIS and financial systems.
Ensure data accuracy, confidentiality, and compliance with enterprise, regulatory, and contractual requirements.
Support audits, surveys, and regulatory requests by compiling and organizing required documentation.
Provide HR-related administrative support, including onboarding coordination, training documentation, timekeeping, and position tracking.
Maintain departmental personnel files and records in accordance with MUSC policies and confidentiality standards.
Serve as a liaison with HR and Payroll for routine personnel transactions and inquiries.