Operations Manager, Inbound

Cart.com•Dallas, TX

1d•Onsite

About The Position

We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery. We’re building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth. Our goal is to be the global backbone of commerce. To achieve it, we’re looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We’d love to hear from you. Cart.com Fast Facts: 6,000+ customers worldwide 1,600+ employees globally 18 warehouses nationwide, totaling over 10 million square feet of space Headquartered in Houston, TX with international offices in Mexico and Poland Our values: Cart.com is building a company that is committed to living out these 6 core values: Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about. Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems. Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story. Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community. Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast. Remember to be human: We work hard, but we leave room for the people, places and things that we love.

Requirements

5+ years in operations
2+ years inbound leadership experience
3+ years supervisory/manager experience.
WMS and inventory management systems knowledge.
Experience with 3PL inbound
Able to work weekend 1st shift schedule
Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.).
Able to lift and carry up to 25-30 lbs. on occasion (document boxes, files, binders, and other items)
Able to maintain attention and concentration for extended periods of time
Able to work overtime including extended schedules during peak seasons.
Eligibility to work in the United States.

Nice To Haves

Detail-oriented, process-driven leader.
Strong communicator with client-facing skills.
Motivator who thrives on accuracy and speed.

Responsibilities

Leads key functions within the fulfillment center, including receiving, returns, putaway, and replenishment.
Manages inbound flow, client scheduling, and ensures inventory accuracy across a multi-client 3PL operation serving both E-commerce (DTC) and/or Wholesale (B2B) customers.
Oversees several managers and supervisors, with direct responsibility for team members across multiple shifts.
Owns automated pick modules, kitting operations, and order fulfillment processes.
Plays a critical role in delivering operational excellence and client satisfaction.
Responsible for leading all inbound functions within the fulfillment center, including receiving, returns processing, putaway, and replenishment.
Ensures smooth material flow, accurate inventory management, and effective labor planning to meet client expectations and operational goals.
Oversee receiving, returns, putaway, and replenishment operations across multiple shifts.
Manage inbound scheduling and communication with clients to ensure timely and accurate processing.
Lead and develop a team of managers, supervisors, and associates—approximately 100+ team members.
Ensure staff are trained on warehouse management systems (WMS) and standard operating procedures (SOPs).
Drive inventory accuracy through cycle counts, physical inventories, and shrink reduction strategies.
Align labor planning with client forecasts and operational capacity, optimizing performance and cost.
Monitor and improve key performance indicators (KPIs), including units per hour (UPH) and service levels.
Maintain organized forward pick and reserve locations for over 100,000 SKUs.
Communicate capacity constraints and operational needs to support company growth and efficiency.
Foster a safe, collaborative, and high-performing team environment through mentorship and consistent communication.