Operations Manager II - Complex Loan Administration - Midland

PNC Bank • Overland Park, KS

9d • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Manager II within PNC's Midland organization, you will be based within the PNC Midland footprint of the posted locations on this requisition. As an Operations Manager II within the Complex Loan Administration department you will oversee workflow and assist direct reports with executing processes, ensuring completeness, accuracy and compliance with fixed procedures. You will also assist with escalated issues and provide direction to direct reports, coach and develop team members, provide them feedback on their work product and performance, and work with managers to review current processes looking for potential areas of improvements and implementing new procedures. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree, with 3+ years of industry-relevant experience.
• An operations or production environment position typically requires 2 years of previous managerial experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

• Accountability
• Customer Solutions
• Ensure Compliance
• Personal Initiative
• Process Improvements
• Results-Oriented
• Risk Mitigation Strategies
• Standard Operating Procedure (SOP)
• Decision Making and Critical Thinking
• Effective Communications
• Internal Resource Coordination
• Operational Functions
• Problem Solving
• Process Management
• Standard Operating Procedures

Responsibilities

• Participates in the development of the operations strategy.
• Executes operating plan and communicates strategy to operations team.
• Responsible for two or more functions across one or more sites, or may manage a complex product, function or location.
• Manages managers, supervisors and/or individual contributors.
• May participate in industry forums.
• Manages and is responsible for achieving desired business results.
• Acts as a senior point of escalation and resolves exceptions related to complex processes and/or product support.
• Reviews and provides oversight on end to end processes of varying risk and financial value.
• Interacts with customers and/or third parties to drive business results and resolve escalated issues.
• Provides coaching and development to team members, supervisors and/or managers.
• Leads staff meetings, communicates the strategic direction and translates into tactical operating plans.
• Provides consultation and advice to service partners and customers.
• Identifies and influences strategic improvement initiatives and serves as a representative or a project sponsor for operations group on projects.
• Develops, reviews and/or approves standard operating procedures as appropriate.
• Recommends and/or drives policy improvements.
• Oversees and/or owns the control framework for unit(s) of responsibility.
• Reviews transactions, reports, and/or key risk indicators to identify exceptions, monitor quality and ensure effective quality risk management.
• Manages and is accountable for risk mitigation and business resiliency activities and/or strategies.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level