Operations Manager II - (Canada) Vendor Finance

PNC•Burlington, ON

20d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Manager II within PNC's Vendor Finance organization, you will be based in Toronto, Ontario. This position will reside in Canada and PNC will not assist with relocation or sponsorship of non-local candidates. The Operations Manager II is responsible for overseeing documentation, compliance, and operational risk management for equipment leasing and finance transactions across Canada. This role requires deep expertise in secured lending documentation, provincial regulatory compliance, and strong leadership to ensure operational excellence while adhering to company policies and risk standards. The ideal candidate brings hands on experience with Personal Property Security Act (PPSA) requirements, Quebec Civil Code transactions, and insurance compliance, along with the ability to lead teams, improve processes, and make sound operational decisions in a fast paced environment. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

Requirements

Roles at this level typically require a university / college degree, with 3+ years of industry-relevant experience.
An operations or production environment position typically requires 2 years of previous managerial experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Deep expertise in secured lending documentation, provincial regulatory compliance, and strong leadership to ensure operational excellence while adhering to company policies and risk standards.
Hands on experience with Personal Property Security Act (PPSA) requirements, Quebec Civil Code transactions, and insurance compliance, along with the ability to lead teams, improve processes, and make sound operational decisions in a fast paced environment.

Nice To Haves

Accountability
Customer Solutions
Ensure Compliance
Personal Initiative
Process Improvements
Results-Oriented
Risk Mitigation Strategies
Standard Operating Procedure (SOP)
Decision Making and Critical Thinking
Effective Communications
Internal Resource Coordination
Operational Functions
Problem Solving
Process Management
Standard Operating Procedures

Responsibilities

Participates in the development of the operations strategy. Executes operating plan and communicates strategy to operations team. Responsible for two or more functions across one or more sites, or may manage a complex product, function or location. Manages managers, supervisors and/or individual contributors. May participate in industry forums.
Manages and is responsible for achieving desired business results. Acts as a senior point of escalation and resolves exceptions related to complex processes and/or product support. Reviews and provides oversight on end to end processes of varying risk and financial value. Interacts with customers and/or third parties to drive business results and resolve escalated issues.
Provides coaching and development to team members, supervisors and/or managers. Leads staff meetings, communicates the strategic direction and translates into tactical operating plans.
Provides consultation and advice to service partners and customers. Identifies and influences strategic improvement initiatives and serves as a representative or a project sponsor for operations group on projects. Develops, reviews and/or approves standard operating procedures as appropriate. Recommends and/or drives policy improvements.
Oversees and/or owns the control framework for unit(s) of responsibility. Reviews transactions, reports, and/or key risk indicators to identify exceptions, monitor quality and ensure effective quality risk management. Manages and is accountable for risk mitigation and business resiliency activities and/or strategies.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service