Operations Manager II - Trust Special Assets Group, AMG Chief Fiduciary Office

PNC Bank•Pittsburgh, PA

21d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Manager II within PNC's Specialty Fiduciary Services Group, part of the AMG Chief Fiduciary Office, you will be based in Pittsburgh, PA. Will manage the Trust Special Assets Team, which is responsible for manual pricing workflow, non-marketable asset set-up and analysis, and valuation support for our Closely Held Business team and advisors.

Requirements

University / college degree, with 3+ years of industry-relevant experience.
2 years of previous managerial experience.
Experience with providing operational support for non-marketable assets, including C Corps, S Corps, LLCs, and Limited Partnerships.
Knowledge of alternative investments including private equity, private real estate, and hedge funds.
Vendor Management
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Decision Making and Critical Thinking
Effective Communications
Internal Resource Coordination
Operational Functions
Problem Solving
Process Management
Standard Operating Procedures

Nice To Haves

Accountability
Customer Solutions
Ensure Compliance
Personal Initiative
Process Improvements
Results-Oriented
Risk Mitigation Strategies
Standard Operating Procedure (SOP)

Responsibilities

Participates in the development of the operations strategy.
Executes operating plan and communicates strategy to operations team.
Responsible for two or more functions across one or more sites, or may manage a complex product, function or location.
Manages managers, supervisors and/or individual contributors.
May participate in industry forums.
Manages and is responsible for achieving desired business results.
Acts as a senior point of escalation and resolves exceptions related to complex processes and/or product support.
Reviews and provides oversight on end to end processes of varying risk and financial value.
Interacts with customers and/or third parties to drive business results and resolve escalated issues.
Provides coaching and development to team members, supervisors and/or managers.
Leads staff meetings, communicates the strategic direction and translates into tactical operating plans.
Provides consultation and advice to service partners and customers.
Identifies and influences strategic improvement initiatives and serves as a representative or a project sponsor for operations group on projects.
Develops, reviews and/or approves standard operating procedures as appropriate.
Recommends and/or drives policy improvements.
Oversees and/or owns the control framework for unit(s) of responsibility.
Reviews transactions, reports, and/or key risk indicators to identify exceptions, monitor quality and ensure effective quality risk management.
Manages and is accountable for risk mitigation and business resiliency activities and/or strategies.
Cultivates diverse teams and inclusive workplaces to expand thinking.
Role models our values with transparency and courage.
Takes action to drive change and innovation that will transform our business.
Takes personal ownership to deliver results.
Empowers and trusts others in decision making.
Raises the bar with every talent decision and guides the achievement of all employees and customers.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service