Operations Manager I - 1st shift - Sat, Sun & Mon

Leadership and Support•Allentown, PA

About The Position

The Operations Manager I manages people, materials, customer service, and costs in the warehouse in alignment with company policies and goals. The role impacts customer satisfaction and profitability and is responsible for operating a profitable department, motivating the team to meet and exceed department and company goals, and building successful customer relationships. The position oversees safety, quality, training, food safety, standard operating procedures, and storage utilization, while meeting KPI objectives and supporting continuous improvement. The role requires flexibility to work the hours needed to support business goals, including overtime, weekends, and holidays. The manager is expected to follow company values and practices, promote teamwork, communicate professionally, maintain high standards of work, and support daily operational needs.

Requirements

Working knowledge of warehouse operations and warehouse management systems (WMS).
Ability to operate a profitable department.
Ability to motivate and drive a team to meet and exceed department and company goals.
Ability to build a successful relationship with the customer.
Ability to communicate information professionally and factually, follow written and verbal instructions, and produce accurate, thorough, professional work.
Ability to work flexibly, multitask, and transition effectively among a wide variety of tasks.

Responsibilities

Manage warehouse people, materials, customer service, and costs in line with company policies and goals.
Ensure safety policies are followed and enforced throughout the operation; develop and implement corrective actions based on incident and damage trends, involve team members, and provide progress updates.
Complete required safety audits and logs, including weekly hoist inspection audits, monthly first-aid medication logs and safety-board reviews, and daily motorized-equipment and other inspection checklists.
Complete monthly SOP reviews on time and recommend process changes through the Document Control Plan and Document Change Request form.
Ensure customer-specific processes and work instructions are documented, reviewed with affected employees, and added to the established customer folder on the company S drive.
Maintain quality and positive customer experiences; complete new-customer setup documentation for new customers and customers transitioning to a new region, support organic growth, manage corrective action requests, and meet or exceed KPI objectives.
Ensure information sent from the department is accurate and track errors.
Follow the established employee training program, document training, complete operations and safety checklists, and complete proficiency reviews for new hires and tenured employees as required.
Keep buildings and areas of responsibility ready for audits and tours; complete and accurately record required third-party and facility audits by their due dates.
Complete food-safety records and checks, including monthly facility audits, weekly rodent logs, glass-breakage audits as required by the customer, and master sanitation checklists at the required daily, weekly, and monthly intervals.
Maximize storage density in accordance with customer or company direction and the Peak Storage and Space Utilization Entries SOP.
Participate in pre-shift and department meetings, maintain housekeeping, and assist across operational areas and processes as needed.
Work the hours needed to support business goals, including overtime, weekends, and holidays.