Operations Manager I

Element Materials Technology•Indianapolis, IN

22h•Onsite

About The Position

Element has an opportunity for an Operations Manager I. In this role you will be reporting to the General Manager and perform a variety of leadership responsibilities within the assigned location to insure timely and accurate test results are delivered. All Operational Leadership positions must be proficient in a number of core business skills including but not limited to compliance to established safety rules, code of conduct, and company policies and procedures. This role operates out of a customer embedded lab in Indianapolis, IN and is responsible for interfacing with client personnel on a daily basis to report operational metrics, personnel and staffing detail, and engage in continuous growth and process improvement in line with customer expectations and recommendations.

Requirements

Bachelor’s degree (BA or BS) from an accredited 4-year college or university in an engineering or technical-related discipline, or a minimum of 7 years of experience in a management role ideally with operations management experience gained in an accelerated-growth organization with a diploma or GED certificate preferred
Working knowledge of laboratory safety with extensive knowledge of the current suite of testing capabilities
Proven ability to support and train staff members for the department in order to meet customers’ expectations on testing
Strong computer skills with basic mathematical skills with the ability to apply concepts of basic algebra and geometry a plus
Ability to lift <50 lbs. often and > 50 lbs. on occasion and stand on feet for long periods of time
Technical leadership is vital to the production and operation of assigned tests with advanced working knowledge to operate various testing equipment
Ability to communicate (written and oral) effectively with clients and colleagues with great attention to detail and timing of results
Proven ability to multi task and work under strict time lines
Strong organizational, problem-solving and conflict resolution skills to effectively establish and maintain two-way communications to understand the needs and concerns of all departments
Understanding of continuous improvement disciplines such as Six Sigma, Kaizen, Lean Manufacturing, 5S, etc.
Strong project management, analytical and problem solving skills provide go-to insight in the daily efficient operation of the lab
Proven track record of success with regard to technical competency both inside and outside of the lab

Responsibilities

Under the direction of the General Manager, is responsible for directing, coordinating, facilitating and monitoring the daily activities of the lab operations department managers and supervisors (approximately 6 direct reports with an overall staff that is less than 25 employees)
Ensures that safety and quality standards are being met and maintained at all times within the company's safety and QA programs
Responsible for the location safety performance and awareness; spearheads and manages initiatives that drive a culture of safety first
Under the direction of the General Manager, is responsible for directing, coordinating, facilitating and monitoring the daily activities of the lab operations department managers and supervisors (typically 3 or less direct reports with an overall staff that is less than 15 employees)
Provides and sets direction within the lab to ensure that production goals and customer expectations are consistently met in a safe, timely and cost-effective manner
Demonstrates deep knowledge of Element capabilities, processes and expertise to be able to clearly explain the benefits of Element testing services to all audiences -- internal and external
Effectively inspire and communicate to both direct and indirect reports with the end result being a more thoroughly equipped workforce to meet customer needs on a daily basis
Responsible and accountable to assigned direct reporting staff and to indirect departmental decisions to include hiring, performance management, and performance review decisions and execution, and approval of overtime and time cards
Work with assigned staff to ensure work schedules are maintained and balanced
Maintain an environment of respect and dignity within the department covering employee interactions and problem solving while ensuring work rules are known and followed
Consult on various ways of testing requested by the client and provide alternatives and "up" selling with the various add on testing capabilities
Advise team on technical issues with regard to the successful and timely completion of daily work
Serves as key member of and contributor to, the lab's leadership team in the development and implementation of the lab's strategic direction
Key contributor in terms of establishing priorities and allocating resources to ensure that the lab runs smoothly and efficiently
Works effectively with lab functional managers and supervisors to develop and maintain positive employee relations