Operations Manager I

Medical University of South Carolina • Charleston, SC

23h • Onsite

About The Position

The MUSC Health Charleston Division Operations Manager is a vital member of the Operations Team, reporting to CHS Operations leadership. Under limited supervision, the Operations Manager will support the Charleston Division by facilitating and monitoring ongoing day-to-day operations and initiatives. This includes, but is not limited to, providing support to Environmental Services (EVS), Food and Nutrition Services (FANS), other purchased services, data analysis, space review and assessment, committee support, emergency management support, and project management within designated facility(s). This role will have responsibility for a division-level department or body of work and will be expected to support the CHS Division Executive team as needed. A significant component of this role includes proactive operational rounding across hospital buildings and clinical areas to ensure operational standards are maintained, identify opportunities for improvement, and address issues in real time. The Operations Manager will collaborate with department leaders and frontline staff to ensure facilities, workflows, and support services are functioning effectively and aligned with divisional priorities. The Operations Manager assists with planning and coordinating special projects, operational initiatives, and cross-functional activities. This role supports leadership with operational improvement efforts and helps ensure coordination across departments and stakeholders. The position may also participate in emergency operations and provide operational coverage as needed. The Operations Manager will build relationships with leaders and staff across centralized system functions, collaborating to promote and execute operational priorities and projects. They are responsible for partnering with leaders to identify, validate, and oversee performance metrics, operational capabilities, and continuous process improvement initiatives in alignment with MUSC pillar goals through the consistent application of values and code of conduct.

Requirements

• Bachelor’s degree from an accredited college/university required
• A minimum of 2-5 years of work experience in project management, process improvement, operational support, or completion of an administrative fellowship

Nice To Haves

• Master’s degree in a relevant discipline (MBA, MHA, MPH, etc.) preferred

Responsibilities

• Conducts proactive operational rounding across hospital buildings and clinical areas to ensure operational standards are maintained and services are functioning effectively.
• Identifies opportunities for improvement, addresses operational issues in real time, and collaborates with department leaders and frontline staff to ensure alignment with divisional priorities.
• Facilitates follow-up on identified concerns and escalates issues as appropriate to ensure timely resolution.
• Supports the CHS Executive Team through planning, leading, and coordinating special projects, operational initiatives, and cross-functional activities, including developing executive-level slide decks and presentations, conducting analyses, and providing flexible support to meet evolving leadership priorities and requests.
• Provides operational building support including, but not limited to, Environmental Services, Food and Nutrition Services, Interpreter Services, Patient Transport, Security, Guest Services, Project Impact, Valet Services, Linen Distribution, Respiratory Therapy, PT/OT/Speech, Pastoral Care, Workplace Violence Prevention Committee, and Space Committee.
• Fulfills additional Operations Manager responsibilities supporting hospital departments, including but not limited to PFAC, Arts and Healing, EOC, safety rounds, leadership meetings, clinical support, and other operational priorities as designated by team leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level