Operations Manager – Hard Services

Ainsworth Inc • Franklin, TN

40d • Hybrid

About The Position

The Operations Manager leads regional delivery of Hard Services, overseeing HVAC, Building Automation/Controls, Electrical, Mechanical, Plumbing, General Maintenance, and Fire/Life Safety for a major automotive engineering and manufacturing client. This role manages a team of technicians, journeypersons, and third‑party partners, ensuring all service activities meet contractual outcomes and client expectations. As part of the Regional Leadership Team, the manager supports cross‑functional collaboration, maintains strong partner relationships, and drives operational excellence across the portfolio.
You are personally accountable for results which impact your services and have a passion for the development and growth of your team members.
As an individual you will have demonstrated significant experience in delivering facilities management – especially Hard Facilities Services (e.g. Mechanical, HVAC, Electrical) with a keen eye & awareness towards HES and foster a robust learning and collaborative culture.

Requirements

• 5+ years direct IFM Leadership (General Maintenance Manager, Operations Manager) or bachelor’s degree in engineering, manufacturing or management with 3 (three) years of experience in direct Operational Leadership.
• Experience operating within workflow systems – namely CMMS (e.g. eMaint, Maximo).
• Attention to detail, able to work efficiently to meet outcomes deadlines and timelines.
• Able to follow prescribed plans and provide feedback when objectives are not able to be met.
• Continuous Improvement (e.g. Lean 6σ) experience.
• Oral and written communication skills as this role must be able to effectively communicate to all levels of the organization.
• Excellent analytical and problem-solving skills with the ability to use those skills in conducting incident/event fact-finding and risk mitigation.
• Ability to produce and communicate detailed reports.

Nice To Haves

• Fluently Bilingual (English/Spanish/French) is an asset in this role.

Responsibilities

• Ensure compliance with all health and safety regulations and requirements (e.g. AHJ, GDI-Ainsworth, client) by working with all levels of the organization to ensure compliance with safety standards/codes and employee protection in all that we do.
• Lead event/incident investigations (e.g. RCCA) & communicate findings and ensure closure of action items within assigned portfolio.
• Provide support and assistance, either directly or through team members, to ensure organizational outcomes are met within assigned portfolio and accounts.
• Champion continuous improvement for both site/contract and portfolio level activities while enabling the team to execute by working smarter-not harder.
• Facilitate, collaborate, coach and embody consistency within systems, process, and tools within the portfolio.
• Supports monthly, quarterly and annual reporting and trending of performance measures identified on the Quality Control Plan.
• Maintain and complete all relevant documentation to comply with regulations for clients, IFS&M organization, and/or AHJ.

Benefits

• Comprehensive health, dental and medical benefits, including wellness supports and generous vacation
• Service milestones and peer recognition plus Employee Discounts and Incentives
• Hybrid working models, where applicable
• An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

What This Job Offers

• Job Type: Full-time
• Career Level: Manager