Operations Manager - Growth

Snorkel AI•New York City, NY

1d•Hybrid

About The Position

About Snorkel At Snorkel, we believe meaningful AI doesn’t start with the model, it starts with the data. We’re on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes between 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler! About the Team The Data-as-a-Service (DaaS) organization at Snorkel is one of the company’s most critical growth engines. Within DaaS, the Supply team is responsible for building and scaling the global expert contributor (EC) network that powers our data delivery. This includes sourcing high-quality contributors across domains, managing external partnerships (e.g., BPOs), and ensuring we can meet demand with the right supply at the right time. About the Role We are looking for a strategy and operations manager to support the acquisition of ECs. This role will flex across high-priority initiatives — from scaling acquisition channels to improving partner performance — and will play a key role in ensuring we can reliably meet demand at scale. You will work closely with senior leaders across Supply to drive operational execution, support cross-functional initiatives, and build the systems and processes that enable scalable supply. This is a highly cross-functional role that blends strategic thinking with hands-on execution and is ideal for someone who thrives in ambiguity and enjoys working across multiple workstreams.

Requirements

3+ years of experience in operations, strategy, growth, or related roles
Strong analytical and problem-solving skills, with experience working with data
Proven ability to manage cross-functional projects from planning through execution
Excellent communication skills and ability to work across diverse stakeholders
Experience in fast-paced, high-growth environments

Nice To Haves

Experience in marketplaces, supply-side growth, or partner ecosystems
Familiarity with paid acquisition, referrals, or growth channels
Experience working with external partners or vendors (e.g., BPOs)

Responsibilities

Own and drive cross-functional operational programs across acquisition, partnerships, and supply scaling
Support BPO and partner operations, including onboarding, performance tracking, and issue resolution
Help operationalize and scale acquisition channels (paid, referrals, partnerships)
Track and report on key supply and growth metrics (activation, CAC, capacity, utilization)
Identify gaps in supply vs. demand and support execution plans to close them
Build and improve operational processes, tools, and reporting to increase efficiency
Act as a connector across Delivery, Product, Engineering, Analytics, and GTM teams
Take ownership of ambiguous problems by structuring analyses, developing recommendations, and driving implementation

Benefits

Meaningful opportunities to shape priorities and initiatives
Influence key strategic decisions
Directly impact our ongoing success
Deepen your technical expertise
Explore leadership opportunities
Learn new skills across multiple functions
Support in building your career in an environment designed for growth, learning, and shared success
Equal employment opportunities to all employees and applicants for employment
Prohibition of discrimination and harassment
Reasonable accommodation for individuals with disabilities