Operations Manager, Fulfillment Center Operations eComm

Sam's West • Tampa, FL

3d • Onsite

About The Position

This position is responsible for overseeing outbound and inbound operations within a fulfillment center, ensuring efficient product handling, accurate order fulfillment, and timely shipping. The role involves managing a team of Area Managers, monitoring performance against key indicators, identifying process improvements, and ensuring quality control and compliance with company policies. Additionally, the Operations Manager is responsible for people development, building strong relationships with stakeholders, and fostering a culture of respect, integrity, and continuous improvement.

Requirements

• Bachelor’s degree in Business, Supply Chain Management, or related field and 2 years’ experience in supply chain operations or related field OR 4 years’ experience in supply chain operations or related field.
• 1 year supervisory experience.

Nice To Haves

• Supervisory experience
• Supply Chain Operations
• Masters: Business

Responsibilities

• Oversees a team to ensure products are picked, packaged, and shipped to customers for delivery for a single shift.
• Manages the sorting of products into customer-ordered amounts and ensures the accuracy of each order for a single shift.
• Manages the preparation and loading process to ensure efficient distribution for a single shift.
• Reviews and verifies outbound inventory reports from Area Managers and relays findings to a Senior Operations Manager.
• Manages unloading, receiving, hauling, and stocking incoming inventory to avoid product backups for a single shift.
• Reviews and verifies incoming inventory reports from Area Managers and relays relevant findings to a Senior Operations Manager.
• Plans and manages budget to accommodate the needs of multiple areas within a single shift and achieve financial goals.
• Monitors team performance and productivity for multiple areas within a shift to ensure goals are achieved against key performance indicators and standards; provides feedback to Area Managers.
• Recommends staffing and workload levels to achieve performance goals for multiple areas within a shift.
• Analyzes patterns and identifies opportunities for process improvement to enhance efficiency and productivity of multiple areas within a shift.
• Understands and considers how Lean methodologies and tools can be applied to areas in the shift.
• Assists in the development of operational policies and procedures and follows up to ensure quality control standards are met.
• Collaborates with Area Operations Managers to ensure optimization of capacity and delivery management.
• Supports and collaborates with other functions at Walmart (e.g., Human Resources, Maintenance, and ICQA) to achieve objectives.
• Builds and leads a team to execute on business area objectives.
• Coaches team members and provides feedback to enhance skills, knowledge, and work performance.
• Conducts performance and career development conversations.
• Maintains team motivation and engagement.
• Mentors Area Managers.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
• Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
• Demonstrates and encourages respect for all, builds a high-performing team, seeks and embraces differences in people, cultures, ideas, and experiences, creates a workplace where all associates feel seen, supported, and connected through a culture of belonging so associates thrive and perform, drives a positive associate and customer member experience for all, identifies, attracts, and retains the best team members.
• Creates a discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer member and company, and regularly recognizes others' contributions and accomplishments.
• Builds strong and trusting relationships with team members and business partners, works collaboratively and cross-functionally to achieve objectives, and communicates and listens attentively with energy and positivity to motivate, influence, and inspire commitment and action.
• Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values, and leads by example to foster our culture, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
• Follows the law, our code of conduct, and company policies and sets expectations for others to do the same, promotes an environment where associates feel comfortable sharing concerns, and reinforces our culture of non-retaliation, listens to concerns raised by associates, takes action, and encourages others to do the same, holds self and others accountable for achieving results in a way that is consistent with our values.
• Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
• Delivers expected business results while putting the customer member first and consistently applying an omnimerchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers members.
• Adopts a holistic perspective that considers data analytics, customer member insights, and different parts of the business when making plans and shaping the team's strategy.
• Consistently raises the bar and seeks to improve, demonstrates curiosity and a growth mindset, seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes and intelligent risk-taking, and exhibits resilience in the face of setbacks.
• Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• short-term and long-term disability
• company discounts
• Military Leave Pay
• adoption and surrogacy expense reimbursement
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager