Operations Manager Front of House
About The Position
Anchoring the renowned University Park at MIT, Le Méridien Cambridge-MIT stands amidst an area legendary for its infrastructure of invention. The Boston/Cambridge area is a cultural capital of the US including world-renowned music ensembles like The Boston Symphony Orchestra, the Handel and Haydn Society, in addition to hundreds of museums, such as the Museum of Fine Arts, the Museum of Science and the Children's Museum. Le Méridien Cambridge-MIT's elegant guest rooms and suites offer a place of luxurious sanctuary and unmatched comfort. Our associates enjoy many benefits including free meals, discounted parking, and free cleaning for uniforms. We are conveniently located 3 blocks from MBTA Bus and Train. At Le Meridien Cambridge, we take care of our associates so that you can take care of our guests. We look forward to learning more about you! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. The Operations Manager is responsible for ensuring all guest service standards are met in accordance with client/guest expectations and HEI Standards of Product and Service.
Requirements
- 2 years of hotel experience, preferably in a comparable hotel.
- Proficient with PMS system and computer literacy a must.
- Able to handle cash and credit transactions.
- Maintain a professional appearance and manner at all times.
- Must possess thorough knowledge of all hotel operations and individual job requirements.
- Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts.
- Able to manage multiple tasks at all times and have excellent organizational skills.
- General knowledge of local area attractions and transportation.
- Must be able to stand and walk up for 4 or more hours at a time with or without reasonable accommodation.
- Able to establish and maintain effective working relationships with associates and customers.
- Able to observe and detect signs of emergency situations.
- Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Responsibilities
- Ensure each department is working efficiently while ensuring brand standards are being met.
- Oversees staff by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected, and standards are met.
- Assist department managers to interview, hire, and train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline when appropriate.
- Assist department managers to arrange staff work schedules and submit payroll records, correcting errors to ensure pay is on time.
- Assist department managers to implement company and franchise programs.
- Track guest satisfaction surveys and maximize usage of the guest response tracking system.
- Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
- Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
- Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
- Assist in recording product inventories.
- Communicate both verbally and in writing to provide clear direction to staff.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
Benefits
- free meals
- discounted parking
- free cleaning for uniforms
- competitive Medical and Dental programs through Anthem Blue Cross Blue Shield
- Vision insurance programs through EyeMed
- Vacation, Sick and Holiday programs
- pet insurance through the ASPCA
- Supplemental, Spousal and Child Life insurance
- Short and Long-Term Disability plans
- 401(k) Savings Plan with matching funds
- discounts through our 'YouDecide' and Hotel Room Discount programs
- market-leading compensation packages
- generous PTO and flex-time initiatives
- outstanding career development and advancement opportunities
- job-appropriate assets and resources
- DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
