(USA) Operations Manager - Floor (fashion, Import, Jewelry, Regional, Returns, Sam's, Wm.com, Hmsc)
About The Position
The Operations Manager - Floor role is responsible for driving and implementing the business plan for their area of responsibility to achieve facility goals in production, quality, and safety. This includes forecasting staffing, workload, and performance results, as well as preparing and analyzing business reports to identify operational improvements. The manager will ensure compliance with logistics and company quality and safety standards, resolve associate, customer, and supplier concerns, and supervise and manage associates and leaders by providing direction, monitoring performance, offering feedback, and identifying training needs. The role emphasizes building high-performing teams, fostering a culture of belonging, attracting and retaining talent, and acting with integrity by upholding ethical standards and modeling company values. A key aspect is serving customers by delivering results, adapting to customer shopping behaviors, and making data-driven decisions that consider all stakeholders. Striving for excellence involves continuous improvement, adopting new technologies, and supporting change.
Requirements
- Bachelor's Degree in business or a related field (e.g., Management, Logistics, Business Administration, Financial Management, Production/Operations Management).
- 1 year's experience in an operations/distribution/logistics/retail environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees for multiple departments / areas.
- OR 1 year's experience as a Walmart Logistics Area Manager supervising, evaluating, mentoring, and developing associates; managing associate workload; and participating in the hiring and promotion of associates.
- OR 3 years' experience in an operations/distribution/logistics/retail environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees for multiple departments / areas.
- Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
Nice To Haves
- Financial Modeling and Analysis
- Managing challenging workforce issues
- Modeling/Forecasting
- Preparing and executing budgets
- Profit and Loss (P&L) Accountability
- Supervising Associates
- Walmart Logistics Manager
- Bachelors: Business
- Bachelors: Finance
- Bachelors: Logistics
- Bachelors: Management
- Bachelors: Operations Management
Responsibilities
- Communicate with or to individuals or groups verbally and/or in writing (e.g., customers, suppliers, associates).
- Drive and implement the business plan for area of responsibility to achieve facility goals (e.g., production, quality, safety) and implement operational improvements.
- Forecast staffing, workload, and performance results to meet business demands for workload and performance results for area of responsibility.
- Prepare, review, and/or analyze business reports and use information to identify operational improvements (e.g., production, quality, safety).
- Monitor and ensure area of responsibility's compliance with Logistics and company quality and safety standards, policies, procedures, and directives by developing, distributing, and/or maintaining procedures and supporting documentation.
- Identify and ensure associate, customer, and supplier concerns are resolved using own judgment or consulting others when needed.
- Supervise and manage associates and leaders in area of responsibility by giving direction, monitoring performance, providing feedback, identifying training and development needs, and providing opportunities for learning and growth.
- Teach, support, and model Logistics and company policies and procedures.
- Participate in the hiring, promotion, coaching, teaching, and evaluation of associates, leaders, and managers.
- Build high-performing teams, embrace differences in people, cultures, ideas, and experiences, and create a workplace where associates feel seen, supported, and connected through a culture of belonging.
- Attract and retain the best talent, empower and develop talent, and recognize others' contributions and accomplishments.
- Maintain and promote the highest standards of integrity, ethics, and compliance.
- Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent.
- Deliver results while putting the customer first, considering and adapting to how, where, and when customers shop, and applying the EDLP and EDLC business models to all plans.
- Make decisions based on data, insights, and analysis, balancing short- and long-term priorities, and considering our customers, fellow associates, shareholders, business partners, and communities when making plans.
- Display curiosity and a desire to learn, take calculated risks, demonstrate courage and resilience, and encourage learning from mistakes.
- Drive continuous improvements, adopt and encourage the use of new technologies and skills, and support others through change.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Paid time off
- Performance bonuses
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
