Operations Manager - Final Mile

Williams-Sonoma•Tracy, CA

9h•Onsite

About The Position

The Operations Manager – Final Mile Delivery is responsible for overseeing and optimizing last-mile logistics operations. Ensuring seamless, on-time, and cost-effective delivery of products to customers while maintaining high service standards. The ideal candidate will have experience managing delivery operations, third-party logistics (3PL) providers, and a strong focus on process improvement, customer satisfaction, and team leadership. Operations Manager – Final Mile Delivery position is located in Tracy, CA.

Requirements

High School Diploma or Equivalent, and 3 - 5 years of relevant distribution or manufacturing management/leadership experience
In lieu of a degree, 6-8 years of progressively responsible distribution leadership experience
Data-driven mindset with expertise cost control and operational efficiency
Ability to lead and coach an hourly employee team
Manage relationships with third party delivery providers to maintain contractual standards
Ability to communicate effectively with excellent interpersonal and customer relations skills
Must be highly organized and process oriented with the ability to complete tasks on time
Ability to adapt and change processes to keep pace with the evolving business requirements
Strong technical skills required, but not limited to Microsoft Excel, Word, PowerPoint and Power BI reporting

Nice To Haves

Six Sigma Black Belt or demonstrated Lean Manufacturing experience
Knowledge and execution of Final-mile delivery models, including white-glove service and same-day or multi-day delivery routing
Exposure to furniture manufacturing, distribution and/or big box distribution
Final Mile Transportation carrier contract negotiations or procurement experience
Expert at understanding Safety and OSHA standards

Responsibilities

Lead, coach, and develop company associates and foster a culture of accountability and high performance.
Oversee labor scheduling, shift planning, and attendance tracking.
Monitor employee productivity and operational efficiency, identifying and addressing performance gaps.
Conduct regular safety meetings, training sessions, and compliance audits to maintain workplace safety and operational excellence
Build, maintain and manage relationships with third-party delivery partners (3PLs), independent contractors, and company employees to ensure adherence to company policies and procedures
Oversee daily final mile delivery operations, ensuring efficiency, cost control, and adherence to Final Mile performance metrics.
Monitor route optimization strategies to improve delivery speed and delivery quality while reducing operating costs.
Conduct weekly performance reviews of third-party partners and review contracts to ensure alignment with business objectives
Drive a customer-centric culture by improving complete, on-time delivery, reducing damages, and improving returns and replacement rates.
Manage escalations and determine resolution to maintain high service standards and customer satisfaction
Oversee the maintenance and organization of the warehouse, ensuring compliance with OSHA regulations and company safety policies.
Conduct regular safety inspections, risk assessments, and accident investigations, implementing corrective actions as needed
Maintain inventory control processes, ensure accurate tracking of shipments, and minimize loss or damage.
Ensure dock flow efficiency, optimizing staging areas and coordinating with delivery schedules
Develop and execute contingency plans for seasonal demand, weather disruptions, and other logistical challenges