Regional Manager, Final Mile

Arhaus

1d•Remote

About The Position

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations. The Regional Manager, Final Mile Operations is responsible for leading the Final Mile Manager(s), Final Mile Partners and 3PL Relationships while overseeing the overall performance of the Final Mile Operation of their designated region. They will offer support and accountability to ensuring Arhaus Standard Operating Procedures are executed by each delivery provider both inside and outside the HUB. They will make certain required delivery deadlines are met while ensuring a consistent brand-right experience at the HUB(s). The Regional Manager will elevate the customer experience within their region while helping the organization see an increased customer satisfaction. Their partnership within the Arhaus organization is critical to their success. The role requires strategic focus, physical presence, and active participation to ensure the level of service provided in each of their Final Mile locations exceeds the customer's delivery needs.

Requirements

Demonstrate knowledge of the operations
Does not shy away from confrontation and can handle conflict resolution
Strives to exceed the expectations of internal and external customer standards
Adapts to change quickly and easily and performs effectively; demonstrates the ability to multi-task, managing competing priorities effectively as well as their time
Self-Starter capable of working independently and making decisions with limited supervision
Ability to thrive in a fast-paced environment
Analytical ability with the capability to understand business challenges, solve complex problems and drive towards solutions
Demonstrated ability to communicate, collaborate and influence cross-functionally; achieving results through internal and external partnerships
Previous experience in financial and scorecard reporting experience with the ability to analyze and educate on data
Minimum 5+ years in Logistics/Home Delivery Operations
Working knowledge of database applications such as Microsoft Office Suite of programs: Excel, Outlook, PowerPoint, Word and Teams
Ability and willingness to travel 50%

Nice To Haves

College Degree
Successful track record of leading teams remotely within the Retail Industry/Furniture Logistics

Responsibilities

Implement the vision and business processes established for all Final Mile Partners in partnership with the Final Mile Manager(s) and 3PL Provider Management.
Oversee the performance of key metrics such as cost per stop, order cycle time, on time delivery percentages, return and exchange rates and most importantly customer satisfaction.
Drive continuous improvements on KPIs and analyze cost reducing innovations for the Final Mile Operations.
Continually assess the current service performance in these aspects of the business and take timely action to remove performance barriers.
Build strong partnerships, both internally and externally, through regular and consistent communication, problem solving and relationship building.
Provide support, not limited, to Arhaus store management, inventory management and distribution management.
Implement processes and controls to ensure the final mile delivery service exceeds the expectations of our clients.
Address field issues, home damage claims, and manage performance while driving a low cost per stop.
Manage the financial acumen of each HUB, including invoice review and research to ensure charges are aligned to contractual agreements.
Responsible for Final Mile Manager, 3PL Provider and drive team training in the fields and SOP compliance.
Ensure the Final Mile Managers and 3PL Provider has the tools, resources and leadership to be successful.